Service Delivery Manager

About Us:

We are one of Australia’s leading privately owned housing maintenance companies, partnering with Public and Community Housing providers to manage over 40,000 dwellings nationwide. Each day, we coordinate more than 3,000 skilled subcontractors delivering over 1,000 maintenance works orders across the country.

Our culture is built on our core values of Performance Driven, Accountable, Customer Focused, Teamwork and Safety First (PACTS). We are committed to creating inclusive, respectful, and high-performing environments for our people, clients, and communities.

About the Role:

We are seeking an experienced and commercially astute Service Delivery Manager to lead and grow our quoted/project works function while ensuring seamless integration with Business As Usual (BAU) maintenance operations.

Reporting to the State Manager in our North Coogee office, this is a critical leadership role responsible for managing a team of Project Managers, driving subcontractor capability, and expanding project delivery across the business.

You will oversee a high-volume portfolio of concurrent projects, ranging from circa $5,000 to $250,000, while ensuring delivery excellence, operational efficiency, and strong financial outcomes.

Key Responsibilities:

• Lead, mentor and manage a team of Project Managers
• Oversee delivery of multiple concurrent projects (time, cost, quality)
• Manage workload allocation, escalations, and team performance

Subcontractor Procurement & Management

• Develop and execute subcontractor procurement strategies
• Build and maintain a high-performing subcontractor network, including remote regions
• Ensure compliance with safety, contractual and performance standards

Business Development & Growth

• Identify and drive opportunities to grow the project works portfolio
• Engage with clients and stakeholders to increase project pipeline and conversion
• Support tendering, pricing strategies, and market positioning

Service Delivery Integration

• Work closely with the Operations Manager to align Projects and BAU delivery
• Optimise subcontractor utilisation across all workstreams
• Support a whole-of-business service delivery model

Operational & Financial Performance

• Monitor project financials, margins, and cost controls
• Contribute to budgeting, forecasting, and continuous improvement initiatives

Compliance & Reporting

• Ensure all works meet WHS, regulatory and contractual obligations
• Provide accurate reporting and insights to support decision-making

About You:

You are a strong leader with a hands-on approach, capable of operating in a fast-paced, high-volume environment. You bring a balance of operational excellence, commercial acumen, and stakeholder engagement capability.

Key Requirements:

• 7+ years’ experience in operational management within maintenance, construction, or facilities services
• Proven experience leading project teams and managing high-volume workflows
• Strong subcontractor procurement and management experience
• Demonstrated success in business development or growing service lines
• Excellent communication, negotiation, and stakeholder engagement skills

Why Join Us?

• Lead a critical function within a growing, national business
• Work with a high-performing and collaborative leadership team
• Opportunity to shape and grow a key service line
• Be part of a values-driven organisation making a real impact in the community housing sector

Apply Now If you are ready to take the next step in your leadership career and drive service delivery excellence at scale, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and suitability for the role.

We are an equal opportunity employer and strongly encourage applications from diverse backgrounds. We are committed to providing a safe, inclusive and supportive workplace for all employees.