Job Description
What is a District Manager?
A District Manager is the senior leader in the district. The District Manager must be knowledgeable of all facets of store operations in order to successfully grow Retail and Commercial market share. Each District Manager must be committed to leading and inspiring our team, helping our DIY and Commercial customers succeed, while growing sales and profitability with integrity.
Primary Responsibilities
- Achieve or exceed district total sales and profitability goals
- Ensure commercial customer retention & relationship growth in the market
- Selection, hiring, development, goal setting, performance mgmt., coaching, engagement and retention of General Managers and Core 4 team members
- Ensure proper staffing levels throughout the district
- Ensure execution of all inventory & operational standards within the district
- Conduct regular store visits providing action plans to achieve full market potential.
- Teach business acumen by review of profit and loss statement with GM's
- Communicate effectively and appropriately to stores and support staff
- Embrace diversity and foster a respectful environment for both customers and team members
Secondary Responsibilities
- Assist region/area in other functions upon request
Success Factors
- Knowledge of store operations and processes
- ASE P2 certified or ASE ready equivalent
- Ability to recruit, select, hire and develop quality General Managers and ensure same for Core 4 positions
- Accountability, coaching & feedback skills
- Ability to execute and train all store operational processes, procedures and team member/customer standards
- Ability to use and train, testing and diagnostic equipment for DIY services
- Effectively use Excel, Word, Outlook and PowerPoint computer programs
Essential Job Skills Necessary for Success as a District Manager
- Working knowledge of automotive systems preferred
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
- Use Microsoft software effectively (Word, Excel required, PowerPoint preferred)
- Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Perform calculations such as Gross Margin and understand financial documents, such as Profit and Loss Statements (P&L), invoices, etc.
- Ability to fully understand all facets of the business and excel in an integrated operating model (including DIY, Commercial, PDQ and Hub operations)
- Define problems, collect information, establish facts, draw valid conclusions and effectively resolve issues independently
- Think strategically, analyze issues and options, and effectively manage and facilitate change
- Effectively delegate and supervise projects to ensure timely and quality execution
- Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a District Manager up for Success
- 3-5 years of experience managing a team of 10- 20 General Managers who supervise from 10-30 Team Members in a fast-paced and highly dynamic retail environment
- Proven track record in meeting sales and gross margin targets in a multi-unit environment
- Successful experience managing profitability; proven financial and business acumen
Education
- High school diploma or general education degree (GED) Bachelor’s degree in business or a related area preferred
Certificates, Licenses, Registrations
- Must have a valid driver's license
- ASE certification preferred, but not required
Physical Demands
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.
Position is eligible for bonus based on individual and group performance.
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