At BankPlus, we strive to add value for our employees, customers and shareholders. We are a high-performing TEAM committed to fulfilling promises, building lasting relationships, and making dreams come true.
All current employees must have a performance rating of Outstanding or High-Performing to be eligible to post for a position.
The Credit Solutions Manager supervises the overall day-to-day operation of the Credit Solutions Department ensuring the collection of past due loan balances are handled properly and in a timely manner. Credit Solutions Manager will ensure that all Credit Solutions staff are operating in accordance with BankPlus policies and procedures.
Primary Duties and Responsibilities:
• Manage and coordinate the workflow of the Credit Solutions Department. • Supervise the Early-Stage collection staff, Late-Stage collection staff and the Credit Solutions Administrative staff. • Manage a portfolio of problem loans consisting of larger, complicated consumer and commercial loans, i.e., real estate secured, bankruptcies, high profile customers and high-risk credits consisting of the larger problem consumer and commercial loans. • Oversee preparation and maintenance of a Problem Loan Action Plan (PLAP) for each loan and relationship being managed. Ensure the relationship is managed according to the approved workout plan. • Train qualified collection staff, develop and direct ongoing training, implement industry changes within the Credit Solutions Department, review and evaluate performance of assigned staff. • Knowledge and expertise in reviewing credit applications, evaluating customer accounts, appraising credit reports, and handling escalated delinquent accounts. • Analyze delinquent accounts and report on highest risk accounts including recommendations for resolution. • With the Special Asset Lending team, oversee the preparation of loan worksheets, credit memos, and other supporting documentation. • Work with the Bank’s legal and security teams regarding collection matters, including bankruptcies, suits, judgements, and foreclosures. • Oversee the accurate closing of new and renewed loans and ensure proper procedures are followed. • Identify problem accounts and provide regular updates to management. • Recommend and assign accounts for foreclosure, repossession, charge off and liquidation. • Negotiate repayment programs with delinquent customers including extensions and renewals when applicable. • Assist the Director of Special Assets with month end reports, review and management of loans rated Pass Watch or worse, monitor the loan portfolio for timely downgrades, upgrades, non-accrual and charge off recommendations. • Identify and assign those loan loss accounts requiring collection agency or legal action and coordinate collections with third party vendors. • Maintain a record of assigned loan loss accounts, their status and amounts of recovery. • Assist Credit Administration as needed. • Remain informed of collection laws practices and procedures, i.e., Fair Debt Collection Practices Act, Soldiers and Sailors Civil Relief Act, Bankruptcy Laws and ensure collection department staff is trained and operates within those established procedures. • Research and recommend any new collection procedures or software to ensure the most effective collection of past due loans. • Maintain a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank’s standard of conduct. • Perform other duties as requested. • Participation in the bank’s High-Performance Rewards Connections program. • Make referrals to the Mortgage Center and Wealth Management.
Position Requirements:
• Bachelor’s degree, preferred Banking or Finance • Ten (10) years’ experience in collections, lending, and loan workout. • Management experience required • General computer knowledge, experience with Microsoft Office Suite, to include Excel, Word, Access, and Outlook. • Excellent verbal and written communication skills.
BankPlus is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
