MCB Registry and Securities Ltd., subsidiary of MCB Capital Markets Ltd. Markets (MCBCM) is seeking a detail-oriented and proactive Operations Coordinator to support and oversee its registry and securities operations. The role focuses on delivering efficient, compliant, and high-quality operational services while strengthening client relationships, driving process improvements, and developing team capabilities in a fast paced financial services environment.
We are on the lookout for:
Job vacancy: Operations Coordinator
In this role you will,
- Maintain effective relationships with issuers, clients, and stakeholders, ensuring clear communication and service delivery;
- Deliver timely and accurate client reporting and transaction processing in line with agreed deadlines;
- Review existing client agreements and follow up to ensure timely execution;
- Prepare proposals for new and existing clients in relation to corporate events, new products, and assignments;
- Manage the maintenance, accuracy, and validation of all Issuer Registers, stock records, and CDS allotment and debit files;
- Coordinate and oversee all corporate events (e.g. dividend payments, rights issues, annual meetings) to ensure completion within agreed timelines;
- Ensure adherence to agile working practices, including sprint execution, performance reviews, and continuous improvement initiatives;
- Provide guidance on the setup, processing, and resolution of complex financial instruments within operational systems;
- Oversee day to day operations to ensure efficiency, identify enhancements, and maintain up to date procedures;
- Assess and recommend procedural and system enhancements to the Director to improve operational effectiveness;
- Support the Director and client facing teams by advising on system capabilities for new products or instruments;
- Review system access rights and propose changes in collaboration with the Director and Risk & Compliance teams;
- Monitor team productivity and performance, implementing corrective actions and optimising resource planning and overtime;
- Evaluate and prioritise new projects or enhancements to improve service levels in line with market developments;
- Ensure full compliance with all applicable laws, regulations, internal policies, and best practice standards;
- Assess individual and team performance after each sprint and during annual reviews;
- Build team capability through coaching, training, performance management, and continuous knowledge sharing;
- Participate in recruitment, development planning, and performance evaluation of team members.
To succeed, you will be required to demonstrate the following competencies:
- Planning and prioritising work to meet commitments aligned with organisational goals;
- Building strong customer relationships and delivers customer-centric solutions;
- Consistently achieving results, even under tough circumstances;
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences;
- Providing direction, delegating, and removing obstacles to get work done;
- Adapting approach and demeanor in real time to match the shifting demands of different situations;
- Anticipating and balancing the needs of multiple stakeholders.
We are looking for candidates who have a:
EITHER
- Completed degree in Financial Services/ Finance;
- At least 5 years' experience in the financial services sector;
OR
- Diploma in Financial Services/ Finance;
- At least 8 years' experience in the financial services sector;
AND
- At least 3 years’ experience in fund administration or corporate administration;
- At least 3 years’ experience leading a team.
A combination of both qualification & experience will be considered.
Candidates who possess the following qualifications will also be considered:
MBA OR completed professional qualifications such as (ACCA, ICSA, CISI).
Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application.
Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered. You may attach a complete CV when applying.
As part of the recruitment process, candidates will be required to provide a valid Certificate of Character of less than 3 months and two professional references.
The deadline for submission of application is 04 May 2026.
The Management reserves the right not to appoint anyone following this advert.
