What you'll do:
- Reporting to the Manager, Customer Service Office this position provides direction and guidance to the adjusting team.
- Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
- Provide daily coaching and monitor work assigned to adjusting staff, including review and approval of time and expenses.
- Ensure accuracy and completeness of inspections and corresponding documentation.
- Perform all types of claims/inspections.
- Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
- Conduct field training and ensure staff is aware of policy and procedure changes.
- Assist the Manager with the recruitment and selection of adjusting staff.
- With recommendations from the manager, complete and conduct performance evaluations for adjusting staff.
- Attend meetings and training sessions to keep updated on corporate and agricultural changes.
- Participate as a member of the sales team for the annual sale of the Crop Insurance program.
Qualifications:
- To be successful in this position you will need a two-year post-secondary diploma in Agriculture or Business Administration, supplemented with three years related experience in the agriculture industry OR a one year post-secondary certificate specializing in Agriculture with five years related experience in the agriculture industry.
- Working knowledge of emerging trends in agriculture and modern farming practices/crops in Saskatchewan, with the ability to identify crop disease, insect damage and other causes of loss.
- Proven leadership experience, demonstrated through effective performance management, supervising, leading and/or coaching.
- Analytical skills with ability to assess claims objectively and exercise sound judgement to resolve issues that arise through policy/procedure application or interpretation.
- Communication skills, able to conduct presentations to varying audiences; generate documents including reports, research papers and document results for claims investigation.
- Customer focused with the ability to gather information, respond to inquiries and work with customers in a professional manner.
Conditions:
- Must possess a valid driver's license and a suitable vehicle to carry out responsibilities.
- This is a safety sensitive position, with requirements that include but are not limited to working in inclement weather conditions; and exposure to scenarios with predators. Good physical condition required, with the ability to walk long distances for field measurements, claims investigation and measuring grain bins.
- Required to travel throughout the province and work weekends when necessary.
- Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
- Candidates selected for this position must provide proof of their educational qualifications. As part of our recruitment process, education credentials will be verified through an external background check provider.
- A criminal record check is required.
Competencies:
- Service Excellence: Delivers and provides additional information or service beyond customer expectations. Responds to customers with an appropriate level of urgency. Uses customer feedback to make changes in work and personally commits to resolving customer issues.
- Personal Leadership and Development: Balances organizational, team and individual commitments. Listens and influences others to generate enthusiasm. Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy.
- Strategic Thinking: Commits to achieving success at the team and organizational level. Translates high level and complex information into realistic plans. Prioritizes work in alignment with organizational objectives.
- Decision Making: Decisions are aligned with position responsibilities, boundaries and organizational policies and practices. Will move the decision making to the appropriate level when the decision is outside of the position scope. Can clearly explain their theory behind the decisions they made.
- Innovation: Thinks outside the box to identify new solutions. Adapts methodology and ideas quickly for immediate or anticipated changes in the environment. Challenges the status quo when needed and looks for ways to improve internal processes or practices.
- Analytical Thinking: Identifies discrepancies within work and makes appropriate adjustments. Reflects on past experience and organizational practices and processes to develop consistent action plans. Offers solutions based on available resources.
- Team Collaboration: Encourages, supports and motivates team members to share ideas, knowledge, solutions or concerns. Capitalizes on the strengths and skill sets of team members by aligning tasks with individual strengths. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions.
- Building Organizational Community: Actively builds relationships by establishing respect, trust, support and understanding. Ensures cross-team collaboration for organizational effectiveness. Builds rapport and ensures others are informed.
- Communication: Uses open-ended questions, active listening and dialogue to encourage others to provide information about underlying needs or issues. Seeks to understand through facts and information. Listens actively and objectively without interrupting.
- Accountability: Plays a leadership role in shaping the culture of the organization by consistently communicating and exemplifying the values. Takes personal responsibility for fulfilling own commitments and the commitments of the team. Models the values of the organization.
- Performance Management: Coaches and motivates others to strive to be the best and achieve quality results. Takes/provides opportunities to learn and demonstrate new knowledge and skills. Achieves quality of work on a consistent basis.
- Planning and Risk Management: Continually adapts priorities and responsibilities in response to changing needs. Establishes internal controls, within own work unit/team, to detect problems or issues as they occur and make necessary corrections. Organizes and prioritizes work to implement plans.
Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.
