EntryFull TimeEN
We are looking for a Customer Service Representative with experience in customer service and documentation handling to join our small, dynamic, and growing team, trading chemical products. The position is based at our office in Mulund West, Mumbai.
You will be part of a multinational company headquartered in Sweden, working closely with colleagues both locally and globally. If you enjoy learning new things, thrive in a fast‑paced environment, and like collaborating with people around the world, this could be the right role for you.
As a Customer Service Representative – Operations, you will play a key role in ensuring smooth order execution and documentation across domestic and international operations.
Your responsibilities include:
Coordinating with internal and external stakeholders to prepare and manage documentation for domestic and international sales and purchase orders
Working closely with external partners such as CHAs, shipping lines, freight forwarders, agents, surveyors, tank owners, and logistics vendors for pre- and post-shipment documentation
Managing local inventory and costing in our ERP system, in collaboration with the business team
Creating GST invoices via the government portal
Following up on Letters of Credit (LC) issuances and amendments
Handling dispatch activities, including product samples, tankers/containers, and couriered documents
Ensuring compliance with internal policies, rules, regulations, and applicable requirements across all stakeholders
You are customer-focused, structured, and comfortable handling multiple tasks in a dynamic environment.
We believe you have:
2–3 years of experience in sales and operations support, including documentation handling
Experience with domestic and international order handling
Strong ability to prioritize and deliver under tight deadlines
A collaborative mindset, with the ability to work independently when needed
Proficiency in MS Office tools and ERP system
A positive, flexible, and proactive attitude with a willingness to learn
Good written and verbal communication skills in English
Comfort working virtually with global internal and external stakeholders
Education & additional assets
Diploma or Degree in Business, Logistics, or a related field
Ability to commute to and from our Mumbai office located in Mulund West
Willingness to work Saturdays if required
Additionally, we believe the ideal candidate have knowledge of Hazmat, GHS, EPA or FDA regulations, experiences in operations from the bulk chemical industry and logistics.
As part of our recruitment process, we may conduct background checks. We value your data privacy and therefore do not accept applications via mail.
