Coordinator Service Advice

About Us | Mō mātou  

Enterprise Services | Nuku Toiere plays a pivotal role in shaping how the organisation operates and succeeds. As an enterprise-wide function, the branch delivers high-impact services across legal, finance, people and culture, communications, and strategy, governance and risk, supporting informed decision-making and strong organisational performance. 

The role | Te tūnga  

This role works across Te Tari Taiwhenua (DIA) to coordinate and resolve support requests for a range of corporate services. You will be the first point of contact for enquiries relating to Property & Security, Wellbeing Health & Safety, Information Management, and Official Information requests, providing high‑quality, accurate, and timely advice that supports effective service outcomes.

You will manage and prioritise requests across multiple systems, ensuring agreed priorities, customer expectations, and resolution timeframes are met. By coordinating activity, maintaining consistent service delivery, contributing to guidance and standard operating procedures, and promoting best practice, you will support strong relationships with stakeholders and deliver reliable, customer‑focused outcomes.

What you bring | Nōu te rourou

• Proven experience delivering exceptional customer service across multiple channels 
• Ability to manage high volumes of requests while maintaining quality, accuracy, and agreed timeframes 
• Strong capability to learn quickly, prioritise workloads, and negotiate deadlines in a fast-paced environment 
• Well-developed interpersonal skills with a demonstrated ability to collaborate effectively with internal and external stakeholders 
• Clear and professional verbal and written communication skills, with strong attention to detail 
• Confidence using Microsoft Office and business systems to support accurate and timely service delivery

For you | Mōu 

At the Department of Internal Affairs, we are committed to offering a collaborative and innovative culture where your perspective and ideas will be welcomed. We want our people to thrive within a culture of best practice, while being able to set and achieve goals and being encouraged to challenge the status quo.  

To learn more about the diverse, important mahi we do at the Department and see why we're a great place to work check out our website https://www.dia.govt.nz/ 

Benefits - About Internal Affairs - Careers with us - Benefits - dia.govt.nz 

The appointing range for this role is $61,072 - $76,000. 

To review the full job description, please click here. 

How to apply | Me pēhea te tuku tono 

We are unable to accept applications via email. Please click the apply button to submit your application. 

We're committed to ensuring our application process is accessible to everyone. Please let us know if there is any support, we can provide to ensure the process is accessible to you.  

Applications for this role close 5pm, Friday 15 May 2026. Please also note that you must have the legal right to live and work in New Zealand to be considered for this role. 

If you have any questions, please email Manager of Property Operations, Angie Cuzens - Angie.Cuzens@dia.govt.nz