Responsible for performing cashiering, guest check-in and check-out, retail sales, and other related guest services at the Front Desk.
Compensation:
$23.15/hour (non-exempt).
Reporting Relationship:
Reports to: Hotel Manager
Supervises: n/a
Quality Standards:- Conduct individual and business affairs in highest ethical and legal fashion.
- Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.
- Build strong communication links with supervisors, peers, and employees.
- Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.
- Comply with all Company policies and standards.
- Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.
Essential Duties
- Greets all guests upon arrival at the front desk.
- Processes necessary paperwork for guest registration.
- Provides information on hotel facilities and escorts guests to rooms upon check-in.
- Sorts mail, receives guest messages, and places both in guest mail boxes.
- Processes computer and paperwork changes for updated room status.
- Handles hotel and dining reservations.
- Replaces keys in racks and performs a daily key inventory.
- Prepares room keys for guests.
- Coordinates special requests for roll-a-ways and cribs.
- Coordinates excursions and activities.
- Maintains accurate accounts for Front Desk and Accounting departments.
- Sells vacant rooms to walk-ins.
- Notifies Housekeeping of guest room changes and updated room statuses.
- Assists in maintaining accurate guest history information.
- Performs other duties as assigned.
Qualification/Requirements:- Previous experience in hotel front office operations, preferred.
- Previous experience with computer operations and general accounting practices, desirable.
- Must be proficient in Outlook, Word, and Excel.
- Requires relating to people in a friendly and professional manner.
- Requires working to the established procedures and maintaining reliable work attendance.
- Requires excellent verbal and written communication skills.
- Requires the ability to follow oral and written instructions.
- Able to think and make effective decisions quickly.
- Ability to create effective working relationships with employees.
- Must be able to maintain a positive attitude and work under pressure.
Required Work Cards/Certifications: Physical Requirements:
- While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
- The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distant vision, and color vision.
- The employee is required to operate objects, tools, or controls.
The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
At Pūlama Lāna‘i, we honor our island’s history and celebrate its future every day. Our employees on Lanai and Oahu work with residents and businesses to achieve our bright vision together.
If you are passionate about culture, collaboration, sustainability, economic diversity, community engagement and land stewardship on Lanai, we invite you to consider our open positions.
