Job Mandate
Lead the technical delivery of Dynamics 365 Customer Engagement solutions, ensuring alignment with business objectives, technical standards, and governance processes.
Duties and Responsibilities
Project Planning & Delivery
- Define technical work items and dependencies for CRM features and functionalities.
- Align with the Project Manager on business outcomes, delivery timelines, and scope changes.
- Maintain and update build plans in accordance with project milestones and governance processes.
Technical Leadership
- Review infrastructure, security, and solution designs for scalability and compliance.
- Evaluate functional and non-functional requirements, test plans, and Requirements Traceability Matrix (RTM).
- Lead resolution of technical issues during SIT and UAT phases.
- Conduct code reviews to ensure quality, performance, and security standards.
- Provide technical mentoring to developers and junior team members.
- Manage and optimize DevOps pipelines, including CI/CD, automated testing, and deployment workflows.
Team & Vendor Collaboration
- Work with cross-functional teams to deliver technical components on time and within budget.
- Assist in vendor evaluation and manage vendor performance to ensure technical deliverables are met.
- Facilitate technical discussions and escalate issues when necessary.
Support & Knowledge Sharing
- Provide user support during the Hypercare period and ensure smooth transition to Application Support.
- Document lessons learned and contribute to client's knowledge base and best practices.
- Train and onboard new Technical Leads on project delivery processes.
Minimum Qualification Requirements
Education
BS in Computer Science, Information Technology, Engineering, or a related field.
Master's degree or equivalent experience is an advantage.
Technical Knowledge / Experience
- Experience in configuring and implementing Microsoft Dynamics 365 CE.
- Proficiency in Azure, Office 365, .NET, C#, JavaScript, SQL Server.
- Experience with Power Platform: PowerApps, Power Automate, Power BI.
- Experience with SharePoint integration.
- Strong background in system architecture, development, and integration.
- Experience with CI/CD tools, version control (e.g., Git), and automated deployment pipelines.
- Familiarity with containerization and infrastructure-as-code tools.
Behavioral Skills
- Excellent communication skills with the ability to explain complex technical conceptsto non-technical stakeholders.
- Strong problem-solving and decision-making abilities.
- Leadership and mentoring capabilities.
- Collaborative mindset and stakeholder engagement.
Professional Certification & Licenses
- Microsoft Certified: Dynamics 365 Solutions Architect.
- Microsoft Certified: Azure Solutions Architect Expert.
- Agile or PMP certification is a plus.
