We are working alongside one of our clients, an Australian manufacturer on a mission to change construction for good. They've built one of Australia's only fully certified prefabricated waterproofing systems, cutting wet area build times from 6 days to 1, eliminating liquid membranes, and giving builders the certainty they need. They're scaling nationally and building a team that holds itself to a high standard.
We are looking for a Sales Account Coordinator who will own a portfolio of reseller and builder accounts, not just maintain them, but actively grow them. You'll be the face of the business to your clients: responsive, commercially sharp, and deeply reliable. If you're hungry to perform in a structured, high-accountability environment where your contribution genuinely moves the number, we'd love to hear from you.
What you will be responsible for:
Account Management & Relationships:
- Manage a portfolio of reseller and project accounts as the primary point of contact, owning the relationship end-to-end.
- Represent the business in a way that builds trust, demonstrates expertise, and reinforces its position as category leader.
- Identify and act on opportunities to grow conversion rates, deepen client relationships, and expand wallet share.
Quoting & Estimating:
- Review building plans and project documentation to identify product requirements and prepare accurate take-offs.
- Prepare, issue, and follow up quotes with speed and precision, turnaround within 24 hours of receiving all required information.
- Work closely with Design & Estimating to deliver customised solutions with accurate and timely handovers.
Pipeline & Reporting:
- Maintain a clean, disciplined sales pipeline in Monday.com, every opportunity tracked, every follow-up logged.
- Collaborate with the broader sales team with full transparency, no silos, no duplicated effort.
- Contribute ideas that improve how the sales function works and back those ideas with action.
Requirements
- 5+ years in an Account Manager, Internal Sales, or Sales Support role, ideally within building products, construction, or trade supply.
- Ability to read and interpret building plans and complete basic take-offs.
- Proven track record managing multiple accounts simultaneously without losing quality or responsiveness.
Key Skills:
- Strong commercial instincts, you understand margin, conversion, and the difference between activity and results.
- Clear communicator, written and verbal, comfortable across all levels from site supervisors to procurement managers.
- A relationship-first mindset with the resilience to handle setbacks and keep showing up for clients.
- At ease in a small, fast-moving business where your input shapes how things work.
Nice to Have:
- Experience with Monday.com or similar CRM platforms.
- Background in modular construction, multi-residential, or reseller trade channels.
Benefits
- Full-time permanent role based in South-East Melbourne.
- A high-accountability environment where your performance is visible and rewarded.
- Be part of a nationally scaling business at an exciting stage of growth.
- A genuinely values-driven team, no politics, no passengers.
