BSTL-Fleet Sales Solution Development Senior Professional Officer

Bridgestone is dedicated to "serving society with superior quality." Our mission and values ensure world-class customer service and inspire us to be an outstanding corporate citizen in the communities in which we live and work.

Our engineers push the boundaries of what’s possible to improve performance, safety and quality. Like you, we’re driven to be the best. And it starts with our passion for innovation.

Responsibilities

• Manage the team of Customer support; Receive and process customer orders, inquiries and complaints via electronic platforms, email, phone, LINE OA, ensuring accuracy and timeliness.

  • B2B Customers – Voice / Non-voice channels

  • B2C Customers – Voice / Non-voice channels

• Cooperate with the sales, supply planning and logistics teams to coordinate order fulfillment, delivery scheduling, and issue resolution, with a focus on customer satisfaction and cost efficiency.

• Proactively identify service gaps, unfulfilled orders and implement solutions to improve internal and external customer experience and logistics effectiveness.

• Monitor stock availability and coordinate fulfillment to minimize short orders or back orders.

• Maintain and regularly update customer information and order history in the SAP system.

• Investigate and resolve customer issues or complaints by effectively liaising with relevant departments.

• Supervision; Communicate with the Accounts Receivables team regarding payment statuses and outstanding invoices. Help follow up payment collections according to the agreed terms.

• Provide regular reporting on order status, fulfillment performance, and customer feedback to relevant internal stakeholders.

• Exhibit positive behaviors aligned with Bridgestone’s Leadership Principles & Culture.

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Requirements

• Experience in customer service, contact center, order management, or related role.

• Experience in the automotive, FMCG and/or aftermarket industry is preferred.

• Proficient in Microsoft Office and experience with SAP or other ERP systems.

• Ability to communicate in English. (TOEIC 750 and above)

• Strong problem-solving skills and the ability to work well under pressure.

• Organized, collaborative, and engaging, with strong influencing abilities.

• Excellent communication and interpersonal skills with a customer-centric mindset.

• Strong analytical and logical thinking abilities.

• International or start-up experience preferred.

Local contract terms only

Understanding that Serving Society with Superior Quality is our heritage and our mission, and embracing our responsibility to future generations as a global leader in our industries, Bridgestone and its teammates around the world employ innovation and technology to improve the way people move, live, work and play.