Who are we?
We are a team of 100+ motivated professionals with different personalities and different career paths who are working in cross-functional teams with the goal of developing innovative, high performance electrical solutions for the e-bike market.
Porsche eBike Performance was founded to drive the transformation of mobility with smart, innovative electrical solutions. We house a unique pool of expertise with e-bike drive system specialist FAZUA, Croatian software and connectivity innovator Greyp and, of course, all the knowledge, research and experience from the Porsche family.
Who are we looking for?
We are looking for an IT Business Partner who acts as the key interface between IT and the business. You will ensure that technology initiatives are aligned with business goals and deliver measurable value. The role combines stakeholder management, IT service management, and project delivery.
Responsibilities
- Act as the central interface between IT and business units, translating business needs into IT solutions
- Build strong relationships with stakeholders and support leadership in defining technology-driven initiatives
- Align IT strategy and services with business priorities and growth objectives
- Drive and manage IT projects and business transformations end-to-end
- Support business case creation, feasibility analysis, and IT investment decisions
- Ensure effective IT service delivery and continuous improvement of IT processes (ITIL-based)
- Take ownership or co-ownership of ITSM processes (Incident, Request, Change, Problem Management)
- Work hands-on with the ITSM platform (Freshservice), including configuration, optimization, and reporting
- Monitor service performance (KPIs, SLAs) and ensure high service quality
- Coordinate internal IT teams and external service providers to ensure reliable operations
- Provide selective hands-on support in IT operations and implementations where required, leveraging own technical expertise
Requirements & Qualifications
- Several years of experience in a similar role (IT Business Partner, IT Service Manager, IT Consultant or comparable)
- Strong understanding of both IT and business processes
- Proven experience in IT Service Management (ITIL-based environments)
- Hands-on experience with Freshservice or comparable ITSM tools (required)
- Experience in managing stakeholders and working with senior leadership
- Solid project management skills and experience delivering cross-functional IT projects
- Good understanding of cloud environments and modern IT architectures
- Strong analytical and problem-solving skills
- Solid technical understanding of IT and cloud services, with the ability to contribute hands-on when required
- Excellent communication skills with a service-oriented mindset
What we offer
- Competitive salary and 25+ vacation days (extra vacation days based on years of work experience and number of children)
- Hybrid (up to 2 days per week)
- Benefits like flexible work hours, discounted Multisport and Passport card, referral program, education budget, etc.
- 100% paid sick leave for the first 42 days, plus 5 additional days without official sick leave report
- Employees may receive a performance bonus of 6% of the yearly base salary at 100% target achievement, along with Easter and Christmas bonuses
- Family package - subsidizes kindergarten fees
- Dog-friendly workplace policy
- Motivating and cross-functional environment great for learning and personal growth
- Creating a global impact - shaping a new industry with innovative products that are being mass produced and sold all around the world
