Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
This post is for a position within the Experience unit at Genpact. Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems, so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Genpact!
The Sr. Project Manager will be responsible for the day-to-day management and delivery of projects to Genpact clients. Candidate must have experience managing custom SDLC projects and experience managing external projects in a consulting environment. Ideal candidate will be based in the tri-state area.
What You’ll Be Doing and the Impact You’ll Make:
- Creating and executing project work plans
- Effectively manage changing client needs and requirements throughout the engagement
- Plan and identify resource needs throughout the project
- Actively works with the team to manage work assignments and deliverables
- Reviewing deliverables prepared by team before passing to client
- Effectively applying methodology and enforcing project standards as the project requires
- Prepares for engagement reviews and using appropriate quality assurance procedures
- Minimizes Genpact’s exposure and risk on project
Project Accounting
- Tracks and reports team hours and expenses to clients on a weekly basis
- Manages project budget
- Ensures timely and accurate invoicing, and monitors receivables for project
- Analyzes project profitability, revenue, margins, bill rates and utilization
- Approves team members' time reports in a conscientious and timely manner
Financial Management
- Understands basic revenue models, and cost-to-completion projections and makes decisions accordingly
- Understands Genpact’s pricing model and billing procedures
- Accurately forecasts revenue, profitability, margins, bill rates and utilization
- Assures project legal documents are completed and signed
Business Development
- Identifies "follow-on" sales opportunities as they relate to a specific project
- Assists proposal efforts including completing project scoping and SOW assessments
- Possesses a thorough understanding of Genpact’s capabilities
- Effectively conveys Genpact’s message in both written and verbal discussions
Communication
- Facilitates team and client meetings effectively
- Holds regular status meetings with project team
- Effectively communicates relevant project information to superiors
- Delivers engaging, informative, well-organized presentations
- Resolves and/or escalates issues in a timely fashion
- Understands how to communicate difficult/sensitive information tactfully
Technical Understanding
- Possesses general understanding in the areas of software development, CRM, user experience, creative design, and infrastructure architecture
- Maintains awareness of new and emerging technologies and the potential application on client engagements
Client Management
- Manages day-to-day client interaction and sets and manages client expectations
- Develops lasting relationships with client personnel that foster client loyalty
- Communicates effectively with clients to identify needs and evaluate alternative solutions
- Continually seeks opportunities to increase customer satisfaction and deepen relationships
- Builds a knowledge base of each client's business, organization and objectives
Team Development
- Helps inform team member career development opportunities
- Conducts effective performance evaluations and mentors those with less experience through formal channels
- Challenges fellow team members to progress toward their professional development goals
What we’d love to see
- Bachelor's degree in Business/Computer Science (preferred) or related field
- 4 or more years of client consulting experience
- 4 or more years of project management experience
- Excellent consulting skills and the ability to work effectively with clients and team members
- Excellent verbal and written communication skills between both the customer and all levels within the organization are required
- Knowledge of sound business practices and a proven track record of exceeding customer expectations and anticipating their needs are also required
- Must be motivated with a focus on team performance
- Willingness to travel
Why Genpact?
- Flexible PTO – If you need a day off or an extended vacation, take the time!
- Hybrid work environment: Casual and open office or Remote…You choose!
- Great insurance coverage (Multiple Options) and flexible spending accounts
- 401K with Company Matching
- Monthly Work from Home Stipend
- Continuous Training, Certifications, and Learning Opportunities
- Diversity, Equity, Inclusion and Belonging: We care about making Genpact a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement.
EEO Statement
Genpact, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation
