Overview
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
Position Overview
The Technical Project Manager (TPM) serves as the on‑site Site Lead and primary technical liaison to the Government at Naval Station Guantanamo Bay (NSGB), with full responsibility for the leadership, supervision, and operational performance of OMC South IT services under the JSP J6 Service Delivery contract. The TPM has direct accountability for managing contract personnel, directing daily work activities, establishing operational priorities, and ensuring secure, reliable IT service delivery across unclassified, classified, and Special Access Program (SAP) environments.
The TPM serves as the Government’s single point of contact for all on‑site IT operational matters, providing oversight and direction to technical teams responsible for routine IT support, infrastructure sustainment, and incident response. The ideal candidate is an experienced site or team lead who has successfully managed classified IT operations, understands enterprise IT infrastructure, and is comfortable exercising authority over technical staff while engaging senior Government stakeholders.
This position reports to the OMC Program Manager and functions as Deputy Program Manager in their absence, with direct responsibility for site performance, workforce accountability, and mission outcomes.
Primary Responsibilities
Site Leadership & Personnel Management
- Serve as the on‑site lead and supervisor for a team of nine (9) technical staff, including service desk, systems, network, and infrastructure personnel.
- Manage daily tasking, shift schedules, leave coordination, and workload balancing to ensure uninterrupted IT support.
- Exercise on‑site authority to assign work, adjust priorities, and reallocate resources as required to meet operational and mission demands.
- Provide direct supervision, mentoring, and technical guidance to assigned personnel.
- Provide performance feedback, contribute to performance evaluations, and recommend corrective actions or recognition as appropriate.
- Prepare and submit monthly site status reports covering staffing, performance, risks, and accomplishments.
- Ensure staff maintain required certifications, security compliance, and technical readiness.
- Foster a professional, disciplined, and customer‑focused team culture in a classified environment.
Government Interface & Site Representation
- Act as the primary on‑site interface with Government stakeholders for all IT operational matters.
- Represent the contractor during operational meetings, inspections, and Government engagements.
- Provide clear, timely communication to Government on service status, risks, and issue resolution.
- Elevate and manage issues proactively, ensuring effective escalation and closure.
Operational IT Oversight
- Oversee daily IT operations and sustainment for:
- NIPRNET, SIPRNET, and JWICS users (50–200 users).
- SAP systems during surge operations.
- Ensure reliable delivery of:
- Server, workstation, and application support.
- Service desk operations and incident response.
- Network, telecommunications, and Inside Plant (ISP) infrastructure.
- Coordinate with enterprise and external IT organizations to resolve complex incidents.
Project & Change Coordination
- Coordinate execution of Government‑approved IT projects at the site level.
- Assign tasks and manage project work performed by on‑site personnel.
- Oversee testing, deployment, transition to operations, and sustainment activities.
- Ensure operational impacts are planned, communicated, and minimized.
Qualifications
Requirements
- Shall possess an active TOP SECRET clearance with SCI eligibility.
- Must be able to obtain and maintain Special Access Program (SAP) access.
- Shall possess a valid passport and be able to meet travel and custody requirements for assignment to NSGB.
- Demonstrated ability to lead, prioritize, and oversee day‑to‑day IT operations in a mission‑critical environment.
- Demonstrated working knowledge of operational and project task management, sufficient to coordinate sustainment activities and site‑level IT projects.
- Proven ability to prioritize and execute tasks under pressure, balancing competing operational demands.
- Ability to analyze, troubleshoot, and direct resolution of desktop, system, and software issues in support of continuous operations.
- Strong communication skills with the ability to present technical and operational information clearly to technical staff and non‑technical stakeholders.
- Highly self‑motivated and self‑directed, capable of operating as the senior on‑site authority with limited supervision.
- Team oriented leader with demonstrated ability to enforce accountability, foster collaboration, and maintain professional standards among technical personnel.
Education and Experience
- Required Education: Bachelor’s Degree in Information Technology, Management, Computer Science, or related field; equivalent combination of advanced vendor certifications and directly related leadership experience accepted in lieu of degree.
- Required Technical Experience: 11 or more years of progressively responsible professional experience in enterprise endpoint computing, IT systems analysis, or classified network administration.
- Required Supervisor Experience: 3 or more years in a lead, supervisor, or site‑lead role leading and supervising a technical team of 8–12 personnel on a service delivery contract.
- Required Certifications:
- ITIL v4 Foundations
- DoD 8570 IAT II compliant certification (e.g., Security+, CASP, CISM, SSCP, GSEC, etc.)
- Preferred certifications: Management Professional (PMP), Certified Scrum Master (CSM), Project, or similar leadership/project certification.
Physical Requirements
This position requires the ability to perform the below essential functions:
- Sitting for long periods.
- Standing for long periods.
- Stoop, kneel, crouch, or crawl as required.
- Repeatedly lift and carry weights up to 50 pounds.
About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
