ExecutiveFull TimeENAfrica
Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.
Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.
Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.
Sustainability is a core part of AnyVan’s mission. We’re proud to say we’ve achieved carbon-neutral status on all our transport moves.Our Storage team sits within our Consumer Operations function and specialise in all things storage related. Working as part of a small team within a larger function means the role is varied and challenging and involves a blend of customer service issues and sales.
As a key point of contact for customers and the face of AnyVan our Consumer Operations team need to embody our culture and values; have bags of enthusiasm, a genuine passion for people and outstanding customer services, be resilient, inquisitive and able to approach problems from multiple angles!
What you'll be doing:
Make sure call waiting times are kept to a minimum, maximum call volumes are answered and team objectives are delivered
Manage inbound calls and engage with our customers through a range of channels to resolve queries with a focus on retaining and promoting positive customer relationships and close storage sales
Actively listen to our customers to correctly assess, manage and resolve queries aiming for successful first call resolution on every call
Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
Keep all customer communication records and data updated and accurate in the right systems
Skills and Experience we think you'll need to be successful in the role;
Customer Services or Sales Experience in a contact centre environment
Have a confident and friendly telephone manner and be comfortable engaging in conversation with customers
Practice active listening, remain calm under pressure and display empathy to have high quality conversation with customers and guide them through solutions to achieve the best results for them and the business
Care about doing a great job and delivering unparalleled levels of service and for customers
Comfortable working to and achieving targets
The ability to adapt quickly, juggle multiple tasks and prioritise workload
Able to work and learn quickly in a fast-paced, fun and dynamic environment
Have outstanding verbal and written English communication skills Good numerical skills and able to use maths efficiently to solve some customer queries
Proficient with a range of IT packages (G-suite) and services
Be fully flexible and able to work on a variety of shift patterns over seven days a week
Our company values are:
Have fun, get it done
Progress over perfection
One team thinking big
https://www.anyvan.com/careers
DE&I
We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.
