Summary
Senior Service Documentation Specialist serves as the main link between customers and the service center, ensuring that vehicle concerns are captured accurately and service is delivered professionally and on time.
Tasks
Respond to basic customer escalations and provide approvals as required.
Organize own work schedule; coordinate with support services; assign short-term tasks when needed.
Maintain and update files and documents according to defined procedures.
Extract, combine, and summarize data to support reporting and analysis.
Follow organizational standards, procedures, and regulatory requirements when completing documentation.Education
Bachelor's degree in a relevant field is preferred; equivalent experience may be considered.
Experience
1 to 3 years of experience in a similar role.
Skill
Coordination & Follow-Up
Analytical & Problem-Solving Skills
Reporting & Documentation
Customer FocusCompetencies
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Ensures Accountability: Holding self and others accountable to meet commitments.
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
