About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job code:New 2026OPER-134
Job Responsibilities:
Coordinate and send communications to couriers (SMS / in-app)
Act as a focal point between couriers, operations, and internal teams
Identify recurring issues and contribute to improvement ideas
Follow up on reported issues and support driving their closure
Support in running courier surveys (NPS / feedback collection)
Analyze results and highlight key insights in a simple, structured way
Organize focus groups and engagement activities
Assist in preparing reports on courier feedback and experience trends
Job Qualifications:
0–2 years of experience (Operations / Logistics / Customer Support is a plus)
Strong communication skills
Organized with strong follow-up skills
Basic to intermediate Excel skills
Problem-solving mindset and ability to handle operational challenges
Ability to multitask and work in a fast-paced environment
Growth & Exposure:
Opportunity to work closely with operations and cross-functional teams
Exposure to experience management, process improvements, and working with data (surveys, feedback, simple reporting)
Gradual ownership of initiatives based on performance
