Transitions is a short-term, residential Transitional Support Services (TSS) program serving individuals of all genders living with alcohol and/or substance use disorders and is funded and licensed by the Bureau of Substance Addiction Services (BSAS), Department of Public Health (DPH). The program is located in Boston, Massachusetts. The model is designed to support individuals between detoxification and long-term residential or outpatient care. Transitions utilizes the 'No Wrong Door Policy' and accepts clients from detoxification, Clinical Stabilization Services (CSS), Recovery Homes, hospitals, homeless shelters, outpatient settings, etc. The Boston Public Health Commission (BPHC) and Transitions are committed to protecting, preserving, and promoting the health and well-being of all Boston residents, particularly the most vulnerable.
DUTIES:
- Assists in coordinating all referrals, screenings, admissions, intakes, discharges, tracking, and pre-billing of clients of Recovery Services' Transitions TSS program.
- Responsible for MIS Data and completing it upon intake and disseminate a copy to all clinical team members and program director
- Conducts outreach activities to potential referral sources in collaboration with Admissions Coordinator.
- Creates and maintains positive working relationship with external referring agencies.
- Manages an active program wait list utilizing an electronic medical record system.
- Create client record and maintain admissions documents utilizing an electronic medical records system.
- Maintains daily admissions and discharge logs.
- Conduct orientation for clients newly admitted to the facility.
- Complete necessary billing and fiscal documentation associated with client services in coordination with the Admissions Coordinator and the Program Director.
- Monitors client behaviors and intervenes to de-escalate client conflict situations.
- Assists with client activities when necessary.
- Provides phone coverage as necessary.
- Participates in meetings including supervision and staff meetings as appropriate and necessary.
- Performs other duties as required.
- Helps BPHC advance as an antiracist organization by meeting or exceeding the standards set
by the BPHC Anti-Racism Policy.
Qualifications
- Knowledge of or willingness to learn about the role of public health in addressing racism, the social determinants of health, and inequities in health outcomes as well as strategies to advance racial justice and health equity.
- BA/BS with minimum 1-year related experience OR Associate degree with 2 years human service experience OR High School diploma / GED and 3 years experience.
- Previous experience working with homeless, diverse ethnic racial and low-income population with understanding of mental health substance abuse and recovery issues.
- Strong written and verbal communication skills.
- Computer skills a plus.
- Valid MA driver's license and good driving record required
- Bi-Lingual preferred
