Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.
The kind of people we look for: • Versatile people who thrive on variety and challenge • Excited about working in a fast-paced environment. • Innate problem solvers who want to grow in a flexible, collaborative culture. • Takes initiative, pushes boundaries, motivated to innovate. • Individuals with a growth mindset who want to use their learning and relationship-building skills. • Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
Position Summary: The Release Manager will oversee the planning, coordination, and deployment of software releases for our advanced telephony solutions and IoT device ecosystem. The role will work closely with cross-functional teams, including engineering, quality assurance, product management, and operations, to ensure seamless delivery of high-quality software that meets customer expectations and organizational objectives. This is a Remote/Work from Home position reporting to the Director of Quality Assurance & Release Management.
What you will do: • Develop and manage detailed release plans, timelines, and schedules, ensuring alignment with project milestones and business priorities. • Coordinate release readiness reviews, including risk assessments and stakeholder sign-offs. • Act as the central point of communication for release-related activities across engineering, QA, and product teams. • Provide regular status updates to stakeholders, including the leadership team, on release progress and risks. • Define, document, and continuously improve release management processes, including CI/CD pipeline integration, version control, and rollback strategies. • Maintain a comprehensive release calendar to provide visibility into the release schedule and dependencies. • Lead deployment activities, ensuring minimal disruption to live environments while adhering to downtime and SLA commitments. • Monitor release performance and address post-release issues in collaboration with support teams. • Collaborate with QA teams to ensure all deliverables meet quality standards, including ASR and ACD functionalities for telephony and IoT platforms. • Ensure compliance with security, regulatory, and organizational policies throughout the release cycle. • Oversee the configuration and maintenance of tools used for release management, such as Jenkins, Git, AWS deployment tools, and monitoring systems. • Manage test and staging environments, ensuring parity with production systems for accurate release validation.
Qualifications: • Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred. • 7+ years of experience in release management, quality assurance, or related roles in IoT, or software development industry. • Experience in working with Agile and DevOps principles • Knowledge of Continuous Integration/Continuous Delivery (CI/CD) pipelines and release automation. • Project management experience with the ability to handle multiple releases simultaneously. • Exceptional communication and interpersonal skills to work with technical and non-technical stakeholders. • IoT device ecosystems knowledge preferred. • Familiarity with regulatory requirements preferred • Certification in Agile (e.g., SAFe, CSM) or DevOps is a plus. • Excellent verbal and written communication skills, presentation, and problem-solving skills. • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. • Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. • Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Physical Demands: Employees may experience the following physical demands for extended periods of time: • Sitting, standing and walking (95-100%) • Keyboarding (70-90%) • Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
Work Environment: 100% Remote: Work environment is at home.
Compensation: $103,500 to $120,000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.
Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
