Description:
To ensure all customer estimations are cut according to the required timelines, cultists provided, specifications and required standards, ensuring minimal losses to the company. Ensure no breakdown of machinery due to negligence.
Minimum Requirement:
- Grade 12 or equivalent NQF 4 qualifications.
- 2 years carpentry experience would be advantageous
- 1 year experience working with cutting and edging machinery would be advantageous
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends, and Public Holidays.
- Must be able to work under pressure.
Key Performance Area:
Description
Customer Service
- Provide reliable, prompt Customer Service.
- Advise Customers correctly on product.
- Assist Customer with any product queries.
- Assist with Customer complaints timely.
- Must be available in area of responsibility.
- Assist in other departments as and when required
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that persons can enter and leave your area without any risk of injury or irritation.
- Ensure Checklist completed as required when on duty with Canteen and Toilet schedule.
- Assist with packing stock away as per allocated bins.
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
- Adherence to machinery specifications and safety standards
- Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
Loss Prevention and Security
- Be aware of suspicious behaviours or people and report any suspicions to Management.
- No product to be loaded for a customer without proof of purchase or required documentation.
- No products to be cut & edged or drilled without the required order/invoice
Cutting and edging
- Minimise wastage and customer complaints through accurate calibration of machines according to cutting list
- Minimise wastage and customer complaints through accurate reading and interpreting of cutting lists
- Perform daily cleaning and preventative maintenance on machinery
Values:
Integrity
- Complying with generally accepted standards in activities related to the position.
- creates realistic expectations.
- handles sensitive information carefully.
- shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
