About The Drum
The Drum is a leading global media and marketing platform, delivering award-winning content, events, and creative solutions for the marketing industry. Our Client Services team plays a critical role in building and delivering impactful, multi-channel partnerships that drive real results for our clients.
The Role
Reports to: Chief Client Officer
People Accountability: Account Executive, Account Manager
We’re looking for a Senior Client Success Manager to join us on a 12-month maternity cover. This is a senior, client-facing role at the heart of our commercial partnerships—ideal for someone who combines strategic thinking with strong account management and delivery expertise.
Acting as both the voice of the client internally and The Drum’s ambassador externally, you will lead the development and execution of integrated campaigns spanning digital publishing, event sponsorships, activations, and research.
As a senior member of the Client Services function, you will take ownership of key accounts while also playing a leadership role within the team—supporting junior colleagues, driving best practice, and ensuring seamless coordination across departments. You’ll bring a strong mindset, balancing relationship growth, commercial opportunities, and flawless delivery.
Key Responsibilities
Client Success & Strategic Account Management:
- Lead strategic planning across key client accounts, ensuring campaigns deliver against—and exceed—objectives
- Build and nurture strong, long-term client relationships, acting as a trusted advisor
- Identify growth opportunities within accounts, driving retention, upsell, and partnership expansion
- Provide strategic recommendations based on performance insights and industry knowledge
Pre-Sales & Commercial Collaboration:
- Partner with Sales teams on pre-sale activity to develop creative, compelling, and effective proposals for clients and prospects
- Contribute strategic thinking and client insight to shape solutions that align with client goals and The Drum’s offerings
- Support pitches and presentations, helping to convert opportunities into long-term partnerships
Campaign & Project Delivery:
- Oversee end-to-end delivery of multi-channel campaigns (content, events, research, activations)
- Ensure projects are delivered on time, on budget, and to the highest quality
- Manage multiple stakeholders and workflows across complex accounts
- Proactively troubleshoot challenges and maintain high service levels
Cross-Functional Leadership & Team Management:
- Act as the central point of contact between clients and internal teams
- Lead coordination across Sales, Editorial, Production, and Data teams to ensure seamless delivery
- Provide line management and support to junior team members (e.g. Account Executive/Manager), helping to develop their skills and performance
- Drive clear communication, strong briefing processes, and accountability across all stakeholders
Team & Process Excellence:
- Contribute to and lead best practices across planning, delivery, and measurement
- Support standardisation of processes to drive efficiency and consistency
- Play a key role in internal training and knowledge-sharing to elevate the Client Services function
Why Join Us?
- Work with globally recognised brands and cutting-edge marketing campaigns
- Be part of a collaborative, creative, and ambitious team
- Opportunity to step into a senior, high-impact role within a leading media business
- Hybrid working and a supportive team culture
Requirements
- Proven experience in client success, account management, or project management within media, marketing, or events
- Strong background managing strategic client partnerships and multi-channel campaigns
- Experience in a senior or leadership role, with line management or mentoring responsibilities
- Excellent relationship-building and stakeholder management skills
- Commercially minded, with experience identifying growth and upsell opportunities
- Experience supporting or contributing to pre-sales and pitch processes
- Confident working with data and performance insights to inform strategy
- Highly organised, with the ability to manage multiple complex projects simultaneously
- A proactive, solutions-focused mindset with strong communication skills
Benefits
- 28 days holiday
- Pension
- Company-wide discretionary bonus scheme based on business performance
- Enhanced above industry standard family leave package
- x2 paid volunteering days a year
- Company-wide mentoring programme
- Employee referral bonus
- Company social events
- Hybrid working
- Early finish on Fridays
- Dog friendly offices
- Eye care vouchers and contribution towards glasses
- Learning & Development fund/opportunities
