Modern Workplace and End-User Computing Engineer

Digital, Data & Technology (DDaT) Vacancy

Modern Workplace and End-User Computing Engineer 

Publish date: Monday 20 April 2026 

Closing date: Friday 1 May 2026 

Salary: £35,412

Technical 2A

Overview 

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people. 

Our vision is ‘Making the West Midlands safer, stronger and healthier’.  

This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities.  

An exciting opportunity has arisen to join our Digital, Data & Technology (DDaT) department as a Modern Workplace & End-User Computing Engineer. In this role, you will support the deployment, management, and day-to-day operation of our end-user computing (EUC) and Modern Workplace platforms. 

This position offers excellent hands-on experience with Microsoft 365, endpoint management, and workplace collaboration services. Based at our Headquarters, you will contribute to operational delivery, device lifecycle management, and cloud-based workplace support while developing your technical expertise alongside senior engineers. 

Responsibilities 

• assist with the deployment, configuration, and support of end-user computing devices including Windows desktops/laptops, patching and imaging 

• support the administration of modern workplace platforms, including Microsoft 365 (Teams, SharePoint, OneDrive, Exchange) and Azure AD/Entra ID 

• help manage devices using Microsoft Intune and maintain compliance with endpoint and security policies 

• provide first and second line support, troubleshooting incidents and service requests, escalating complex issues to senior engineers 

• assist with OS upgrades, device refresh cycles, and small to medium modern workplace rollout projects 

• ensure incidents and service requests are handled in line with ITIL procedures and maintain accurate documentation, runbooks, and standard operating procedures. 

Experience and skills 

Essential 

• practical experience (1-3 years) in IT support, end-user computing, or a similar IT operational role 

• strong troubleshooting skills across desktop hardware, applications, and user access 

• familiarity with Windows 10/11 desktop environments, basic troubleshooting, patching, and software installation 

• basic to intermediate knowledge of Microsoft 365 applications and an understanding of endpoint management concepts 

• awareness of IT service management processes and ITIL principles 

• strong customer service, communication and documentation skills with a willingness to learn. 

Desirable skills or experience 

• exposure to Microsoft Intune, Autopilot, Azure AD, or configuration management 

• experience with hardware refresh projects or application packaging tools 

• scripting experience, particularly using PowerShell 

• relevant qualifications or certifications such as ITIL V4/V5 Foundation, Microsoft certifications (MS-102, MD-102, SC-300), or CompTIA A+. 

Benefits 

We offer a friendly working environment and benefits including: 

• flexible and agile working arrangements 

• on-site free gym facilities 

• free parking 

• enhanced family leave benefits, including 52 weeks fully paid maternity and adoption leave. 

We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors. 

In addition, employees have access to: 

• 24/7 Employee Assistance Programme 

• wellbeing programmes 

• Blue Light discounts across many retailers through partner schemes 

• Sports and Welfare scheme (for a small fee) – with access to discounted products and services. 

Diversity 

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups. 

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.   

Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work.  All applicants will be required to provide two suitable references.  

How to apply 

If you are interested in this post, please apply accordingly sharing a current CV with a brief statement (maximum 500 words) explaining why you are suitable for the position, including relevant skills and experience for the role. 

Questions

If you have any questions about the role, or would like an informal discussion, please contact Danny MacMillan by email at danny.macmillan@wmfs.net

Job Summary