Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
- Experience with diagnosing and troubleshooting operating systems, computer hardware and server hardware and network protocols.
- Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
- Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Preferred qualifications:
- Experience in project management and leadership, and collaborating and partnering with teams.
- Experience in maintenance and monitoring of server systems.
- Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g. systems administration, network deployment engineer, help desk technician, etc).
- Experience working within a data center or network operation center environment.
- Experience with Linux operating systems.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is of computer technology.
As a Data Center Technician, you will deploy and maintain Google's Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You will manage the configuration of networks, routers, bridges, and switches. You will lead local project teams on installations and develop project contingency plans.
In this role, you will manage the physical deployment of data center-related technology and partner with various stakeholders. You will ensure that goals, missions, and projects are successfully delivered and that they are repeatable across a global array of data centers. In this role, you will move and install equipment, and ensure Google Data Center quality and reliability.The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
We're behind Google's groundbreaking innovations, empowering the development of AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
Responsibilities
- Lead efforts and projects in the deployment, maintenance, and support of Google Cloud region (e.g., cloud data center) infrastructure.
- Troubleshoot and resolve critical or escalated technical issues regarding affected equipment.
- Diagnose and repair broken equipment, including servers, networking and storage devices.
- Install and maintain switches, routers, and other networking gear.
- Resolve technical issues (e.g., hardware, software, application, operational, process) using different tools until final resolution communicating with different stakeholders.
