We are seeking an experienced Lead Business Analyst with strong exposure to Low-Code / No-Code (LCNC) workflow automation platforms, preferably n8n, to support enterprise-wide automation and AI-led transformation initiatives within the Banking domain.
The ideal candidate will act as a critical bridge between business stakeholders and technical delivery teams, driving requirement discovery, solution design, and value realization. A strong inclination toward AI-assisted productivity tools, modern delivery practices, and large-scale workflow orchestration is essential.
Key Responsibilities
Business Analysis & Stakeholder Management
- Engage with business stakeholders to understand current-state processes, pain points, and automation opportunities
- Conduct discovery workshops, requirement-gathering sessions, and design-thinking workshops with business and IT teams
- Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria
- Serve as the single point of contact (SPOC) for requirement clarifications across the delivery lifecycle
- Ensure alignment between business goals, automation outcomes, and regulatory constraints
LCNC / Workflow Automation
- Analyze, design, and document workflows using LCNC platforms, with a strong preference for n8n
- Experience with additional platforms such as Microsoft Power Automate, Zapier, Make.com, Appian is a plus
- Define end-to-end process orchestration, system integrations, exception handling, retry mechanisms, and human-in-the-loop steps
- Collaborate closely with developers, solution architects, and platform teams to ensure scalable, secure, and maintainable automation solutions
- Support UAT, business validation, production go-live, and post-deployment optimization
AI & Productivity Enablement
- Leverage AI tools such as Microsoft Copilot, ChatGPT, Cursor, and AI-driven documentation/analysis tools to:
- Accelerate requirement gathering and documentation
- Improve process analysis and solution design quality
- Enhance personal and team productivity
- Identify opportunities to embed AI capabilities or AI agents within workflows for:
- Decision-making
- Classification and routing
- Data enrichment and automation
Documentation & Governance
- Create and maintain high-quality delivery artifacts, including:
- Business Requirement Documents (BRD)
- Functional Requirement Specifications (FRS)
- User stories and acceptance criteria
- Process flows, wireframes, and solution diagrams
- Automation value realization and benefit assessment documents
- Ensure adherence to enterprise governance, security, compliance, and banking regulatory standards
- Support audit and compliance reviews where required
Required Skills & Experience
Core Experience
- 8–10 years of experience as a Business Analyst, preferably within Banking or Financial Services
- Strong hands-on experience with workflow automation and LCNC platforms, preferably n8n
- Proven experience working in enterprise automation or digital transformation programs
- Solid understanding of end-to-end business processes, system integrations, and API-driven architectures
Technical & Functional Skills
- Strong knowledge of:
- Requirement elicitation techniques
- Process modeling (BPMN preferred)
- Agile / Scrum and/or hybrid delivery models
- Experience working with cross-functional technical teams (developers, architects, QA)
- Exposure to AI-driven automation, intelligent workflows, or decision automation is highly desirable
