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Your key responsibilities
The IT Support Senior Associate performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This position also specializes in one or more areas, such as support center/technology support, networking, telecommunications, help desk, working with multiple software and hardware technologies, in a fast paced environment.
Essential Functions of the Job:
- Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
- Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
- Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
- Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
- Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.
- Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.
- Assist with off-site support for firm sponsored functions/meetings.
- Perform asset management responsibilities as assigned by supervisor.
- Assist with IT tasks related to office moves, buildouts and relocations.
- Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting.
- Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.
- Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.
Skills and attributes for success
To qualify for the role you must fulfil the following requirement:
- A bachelor's degree in Computer Science or a related discipline
- Fluent in English, both oral and written
- Excellent customer service attitude
- Ability to liaise and work effectively with all levels of end users and IT personnel.
- Ability to work under pressure
- Ability to communicate effectively with supervisor and peers
- Approximately 2-4 years of experience in end user technology support
- Cambodian citizenship
Ideally, you’ll also have
- Good logic thoughts, high sense of responsibility, proactive, well-organized and mature
- Excellent communication, interpersonal, organizational, and time management skills
- Result-oriented, able to work under pressure
- Careful and paying attention to details, service mindset
What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
What we offer
EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. Plus, we offer:
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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