NOC L2.1 Monitoring Engineer

 

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.

 

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

 

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operating Center (NOC) team.

The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).

 

What you will do:

• You will be part of a newly created transverse monitoring team responsible for supervising all Identity & Access platforms, including OKTA, Active Directory, CyberArk, and SAVIYNT.
• Working closely with Service Delivery Managers, the NCS Operations Center, and the Global Coordination Center (GCC), you will ensure early detection and resolution of service issues.

 

Responsibilities:

• Operate the central monitoring consoles: SPLUNK ITSI, Dynatrace, and SaaS platform status tools.
• Investigate non-automatically routed alerts, assess validity, and determine escalation path.
• Remediate known issues when possible, using KB articles and collaboration with platform experts.
• Improve monitoring coverage by documenting missing scenarios and proposing tool/process enhancements.
• Engage with stakeholders across monitoring, support, and delivery teams to align practices and incident response.
• Contribute to the initial setup of the transverse monitoring team, including tooling configuration and knowledge base creation.

 

Desired education, expertise, and skills: 

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• Proficiency with monitoring platforms (e.g., SPLUNK ITSI, Dynatrace).
• Strong understanding of IT operations and alert triage.
• Experience with ITSM tools (e.g., ServiceNow).
• Knowledge of identity platforms (OKTA, Active Directory, CyberArk).
• Excellent communication skills, capable of managing complex interactions across teams.
• Autonomous, proactive, and solution-oriented.
• Able to remain calm under pressure and prioritize effectively.

 

Benefits:

• • Private health insurance for you and your family;
  • Opportunities for ongoing personal and professional development;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on the length of employment;

 

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf,

 

Why We Care:  

At ENGIE, we believe that every talent has a role to play in accelerating the energy transition. We make a difference and provide a fulfilling professional experience. Accept interesting challenges and build a career that reflects who you are. Join us and be part of this century's adventure!  

ENGIE is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We encourage applications from all qualified candidates, regardless of origin, age, gender, sexual orientation, gender identity, religion, disability, or any other protected status under the law.