ATM Monitoring Operator

We are Printec!

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

We are seeking for a Dispatcher with great customer focus, job-related training & on-the-job experience to carry out assigned tasks and provide business & technical support to Printec's customers based on technology solutions and maintain trusted relationships.

You will be responsible to improve Printec's product performance and customer satisfaction through on-time & effective pattern identification and problem resolution with a limited degree of supervision. You will bring specialized skills, customer focus, problem solving & multi-tasking skills, passion for technology & best practice sharing, and a proven track record for delivering results.

Responsibilities

• Active Monitoring - of client’s ATMs using different monitoring applications
• First line support, phone assistance and dispatching Field Technicians based on customer inputs
• Downloading journal and device logs from monitored devices
• Receiving/dispatching spare parts, managing/dealing with spare parts logistic
• Generating weekly/monthly reports of ATM incidents and bank ATM availability using Monitoring tools for corresponding month
• Working in internal ticketing (FSM) app. By creating service orders for remote and onsite support
• Dispatching of created service calls to Field Technicians
• Creating service calls either by ATM Monitoring System, directly from customers e-mail or phone call and/or through the company’s Technical Escalation process
• Working in shifts (2 shifts); occasional stand-by over weekends and public holidays
• On-site job
• Perform regular reporting to Customer Service Manager

Requirements

• High School degree or equivalent
• 1+ years work experience as dispatcher or relevant position
• Ability to troubleshoot, test, repair and service technical equipment
• Local and English language literacy
• Tech-savvy and excel in Windows and Office Platforms
• Knowledge of IT Related H/W

Benefits

We are offering annual bonus opportunity, flexible working hours, an inclusive, caring and friendly work environment, opportunities for growth and career development in a fast-changing and dynamic IT sector in a team of dedicated, ambitious and team-oriented professionals.

#LI-Onsite