Customer Service Representative - German Speaking

Who we are:

IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.

With more than 2.400 employees, 22 production facilities worldwide, and €1 billion in revenues, IRCA Group has a solid track record of growth and international expansion.

 

What do we offer:

- An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide

- Career growth opportunities, including possibilities abroad

- Flexible and hybrid working arrangements

- Meal vouchers (€8 for each day spent in the office)

- Health insurance coverage as per national labor contract

 

Purpose of Position: 

We are looking for a proactive Customer Service Representative whose aim is to ensure the best support of our clients for foreign markets.  

He/she will be responsible for all the process from pre to post sales.  

The activities are to listen to customer concerns, answer customer questions and provide information about the company's products and services.  

This is a key role to ensure the right management of orders, claims management and sales support.  

Main Activities

• Orders Management 

• Complaint and returns management 

• Credit Notes and active invoices 

• Contact with clients and keep high quality relationships with them 

• Contact with foreign colleagues to support foreign orders requests 

• Contact with forwarders 

Requisitions:

• Education: Degree in foreign languages and/or Economics 

• Professional skills: Analytical skills, time management, client management, order management. 

• Experience: At least 2 years of experience in productive / manufacturing industries in the specific role 

• Language skills: Proficiency in English and German is mandatory. 

• IT Skills: Good knowledge of the main IT tools.  

• Soft skills: problem solving, strong aptitude for communication and interpersonal relationships, Openess to change and continuous learning, Propensity for teamwork, Willingness to work in an international context. 

Location: Gallarate (VA) with willingness to travel across sites.   Working hours: Full time, 40h/week, from Monday to Friday. You can start your day between 8:00 and 9:00 a.m., enjoy a lunch break of 1 to 1.5 hours anytime between 12:30 and 2:30 p.m., and wrap up your workday starting from 5:00 pm while completing a full 8-hour workday. Contract: CCNL Alimentare Industria.   IRCA fosters a dynamic environment, valuing different perspectives and international experiences, offering a stimulating context. We promote professional growth and career opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.   We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.   Il presente annuncio è rivolto ai candidati appartenenti a qualsiasi orientamento o espressione di genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione ai sensi del D.lgs. 198/2006. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.