Governance & Operations Administration Specialist

At some point in any digital investigation, an analyst needs to step beyond the perimeter and engage threats at the source.  Authentic8 Silo places any type of digital analyst in region-specific, multi-application workspaces, securely and anonymously, anywhere across the globe.  Target content can be captured, analyzed, and transformed in order to derive intelligence and support investigation requirements.  All delivered in a cloud-native, multi-tenant platform.
Compliance officers, mission managers, and administrators have their own specific audit and oversight requirements; to meet these needs, Silo also ensures compliance and appropriate use through class-leading policy enforcement and audit logging.  
Silo transforms how more than 750 of the world's most sophisticated organizations, from domestic and foreign government agencies to commercial entities across all sectors conduct their digital investigations.

Authentic8 is seeking a detail-oriented and highly organized Governance & Operations Administration Specialist to support its Governance, Risk, and Compliance (GRC) and Technical Operations. Working under the supervision of the GRC Manager, this role is responsible for maintaining the accuracy, consistency, and timeliness of governance and technical operations processes, systems, and documentation.

This position serves as a critical operational support function across Governance Operations, ensuring that compliance tracking, documentation, ticket workflows, and technical operations processes are executed in a structured, consistent, and audit-ready manner. The role focuses on enforcing process discipline, maintaining data integrity, and supporting stakeholders through coordination, follow-up, and system maintenance.

The ideal candidate is detail-oriented, process-driven, and comfortable working in a structured environment where accuracy, accountability, and consistency are critical to the success of security and compliance programs.

Responsibilities:

• Support governance-related ticket workflows, including onboarding, offboarding, access requests, and job change activities, by ensuring records are accurate, complete, and properly documented in accordance with defined processes.

• Assist with backlog grooming and ticket hygiene across GRC and SRO systems by reviewing tickets for completeness, updating missing information, and following up with stakeholders under direction of GRC leadership.

• Perform data validation and quality checks on governance records, ensuring consistency across ticketing systems, documentation repositories, and tracking tools.

• Maintain governance reporting and dashboards, including backlog metrics, SLA tracking, training compliance status, and operational visibility reports for GRC leadership.

• Support Information Assurance (IA) Calendar execution by tracking assigned activities, coordinating with control owners, and following up to ensure timely completion of scheduled tasks.

• Collect, organize, and maintain compliance artifacts to support audit readiness, internal reviews, and security-related requests, ensuring proper versioning, accessibility, and documentation standards.

• Perform first-pass validation of compliance artifacts and documentation, ensuring completeness, correct formatting, and required metadata prior to review by the Governance Compliance Specialist or GRC Manager.

• Coordinate periodic access reviews by tracking schedules, issuing requests, collecting evidence, and escalating overdue responses in accordance with defined procedures.

• Support Supply Chain Risk Management (SCRM) reassessment processes by tracking reassessment timelines, preparing reassessment tickets, collecting updated vendor artifacts, and ensuring documentation completeness prior to formal review.

• Assist in vulnerability management and CVE processes by organizing inputs, tracking action items, and following up on remediation tasks to ensure visibility and completion.

• Maintain compliance documentation repositories (e.g., policies, procedures, Confluence pages) by ensuring documents are properly version-controlled, accessible, and aligned with defined lifecycle requirements.

• Monitor and track mandatory training completion, perform follow-ups for overdue items, and escalate non-compliance in accordance with governance procedures.

• Maintain and update service documentation, including process guides and operational checklists

• Coordinate and track support tickets, ensuring issues are triaged, documented, and communicated in a timely manner

• Perform basic administrative tasks such as scheduling maintenance windows and coordinating with relevant stakeholders

• Assist in monitoring service health dashboards and escalating issues according to standard operating procedures

• Conduct routine checks on service performance metrics and prepare simple status reports

• Collaborate with internal teams to ensure timely communication and adherence to established protocols

• Follow strict compliance and security guidelines. Participate in occasional virtual meetings and provide updates to management on progress and service quality

Technical Operations (Primary Ownership)

• Own and maintain certain technical operations tracking systems, ensuring all records, tickets, and operational data are accurate, complete, and up to date.

• Coordinate and manage tickets and service requests, ensuring proper triage, documentation, communication, and follow-up in accordance with established procedures.

• Monitor certain technical service dashboards and operational metrics, escalating issues and anomalies based on defined thresholds and standard operating procedures.
  Perform routine technical administrative and operational tasks, including scheduling activities, tracking maintenance actions, and coordinating with internal stakeholders to ensure service continuity.

• Ensure certain feature-oriented technical operations documentation and records are consistently maintained, audit-ready, and aligned with established security and compliance requirements.

• Perform limited technical administrative tasks in support of technical operations, including executing predefined processes or queries, maintaining system records, validating data across systems, and supporting basic configuration updates under guidance.

Qualifications:

• U.S. citizenship required

• 1+ year of professional experience in administrative, operations, IT support, or a related role.

• Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously.

• Demonstrated ability to follow defined processes and maintain accurate, structured records and administrative or operations support roles.

• Strong attention to detail and commitment to accuracy in all work products.

• Strong written and verbal communication skills, with the ability to coordinate and follow up effectively with stakeholders.

• Strong organizational skills and proven ability to handle multiple tasks simultaneously

• Experience working with ticketing systems (e.g., Jira, ServiceNow) and documentation tools (e.g., Confluence, SharePoint, or similar).

• Ability to work independently within a structured environment while adhering to defined procedures and expectations.

• Ability to undergo and pass a stringent background check

• Must have reliable internet access to support remote/hybrid work

Desired:  

• Experience supporting governance, compliance, security operations, or technical operations teams.

• Familiarity with compliance frameworks such as NIST 800-53, FedRAMP, ISO 27001, or SOC 2.

• Experience with reporting, dashboards, or operational metrics tracking.

• Exposure to cloud-based or SaaS environments.

• Experience supporting audit preparation, documentation management, or evidence collection processes.

  Hybrid role. One or two days per week on site (Herndon, Virginia).

Authentic8 Core Values & Principles:
Integrity: We apply our best efforts. We are honest with and accountable to others.Mission-Focused: We clearly define and communicate our goals and do not stray in the pursuit of our objective.Respect: We value and respect the ideas and experience our diverse backgrounds bring us.  Positive consideration of differing viewpoints makes us stronger.We are collaborative: We recognize the best work is the product of teams. We must each be reliable and expect to rely on others.We are transparent:  By operating with common information and understanding we ensure that we are aligned.We find innovative solutions:  We seek innovative solutions not as a buzzword but as a means to solve difficult problems with zeal, efficiency and quality.We take ownership:  We are responsible for our actions, our reputation and our business. 
Authentic8 offers competitive benefits, including medical, dental and vision, flexible PTO, a 401k program and stock options.
It is the policy of Authentic8 to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.