MidFull TimeEN
Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you!
About Diamond Energy, an Energy Bay Brand
Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry.
Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia’s largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.
An exciting opportunity (Full-time role) has arisen in the B2B team at Diamond Energy, an Energy Bay brand.
Diamond Energy prides itself on providing sustainable solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.
We are looking for a commercially driven B2B Specialist - Embedded Networks to join our dynamic team. This role will be responsible for ownership of defined customer on-boarding process and implementing process improvements. This role provides a unique opportunity to learn the ins and outs of the renewable energy market, whilst providing exceptional customer service to our clients.
To learn more about Diamond Energy, please visit https://diamondenergy.com.au/
Energy Bay Culture
Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.
Our Vision: Generating Change
Our Mission: Your partner in delivering decentralised net zero energy solutions
Our Values: Zero Harm | Enduring Solutions |Customer Driven |Trusted Partner
As a B2B Specialist with Diamond Energy, you will be responsible for:
• Managing key B2B process of customer on-boarding (including data validation, upload processes, retro transfers, contested sites, tracking of onboarding dashboards, and vacant consumption sites), and transfers (including ads and alts, meter alterations, meter exchanges, tariff changes, temporary isolations, abolishment’s and POA relocations)
• Accurate set up of new customer records including tariff checks, product checks, credit checks, customer special requirements (life support, concessions, others) and issuing of correct welcome packs
• Lodgement of meter and site alterations work, both prompted by electricians (seeking customer approval) and prompted by customer (and then seeking out required paperwork)
• Accurate initiation and completion of new & existing customer transfer procedures across various customer segments (mass market & commercial)
• Collation of associated paperwork that may be required for solar customers, including correspondence with channel partners and solar panel installers
• Initiating customer NMI discovery and defined standard customer Transfers
• Updating customer status in CRM and associated customer tracking systems
• Initiating a range of defined CRM Workflows to communicate to customer
• Identify issues and opportunities for system and process improvements
You will be successful in the role if you possess:
• A minimum of 2 years’ experience in a customer facing role
• Proven ability to manage multiple competing priorities while maintaining attention to detail
• Analytical and process focused, reliable and punctual
• Excellent communication, negotiation and active listening skills with the ability to communicate with key stakeholders at multiple levels.
• Utilities experience preferred industry knowledge in energy retail, commercial and industrial embedded networks, and centralised hot water.
• Analytical and process focused, reliable and punctual
• Demonstrated experience with CRM software, general IT skills and proficiency in MS Office (particularly MS Excel).
• Ability to work as part of a close-knit team in a dynamic and growing business with a strong interest in renewable energy
• Experience within the electricity industry is preferred including understanding of the energy industry value chain
• Experience with programming languages would be preferred.
You’ll love working here because:
• We believe in responsibility and reward you for taking initiative
• We’re a successful, fast-growing company with an entrepreneurial vibe
• We love to promote internally and offer development opportunities
• Comprehensive training and mentorship from experienced professionals
• New office location, with stunning panoramic views, close to Burnley train station
• We have a great work culture, come and join our team!
By joining our team, you'll be contributing to supporting renewable energy. Your work as a B2B Specialist will directly impact our ability to help our customers live greener and cleaner.
Diamond Energy prides itself on being a diverse and an equal employment opportunity employer.
