Join our team - and take the next step in achieving a fulfilling career!
What We Do
At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.
Who We Are
CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary
This role is primarily responsible for the handling of incoming and outgoing mail, return mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail and return mail, preparation, processing and forwarding of outgoing mail and determining, affixing, and recording postage on registered mail/packages, check handling for our Settlement Services department, and other mail room functions as required and as the needs of the company evolve. As an Associate in the mailroom, this position also requires performing administrative and clerical duties inherent in the mail handling process and providing operational and customer support regarding these processes.
Essential Functions
As assigned, tracks incoming mail, return mail, correspondence, checks, etc., and processes incoming/ outgoing overnight packages
Reviews, sorts, and prepares incoming mail to be forwarded for imaging
Assists other departments as needed
Maintains knowledge of current policy and procedure changes and updates, and serves as a resource to clients, and external departments
Handles the printing, folding, and stuffing for outgoing correspondence to customers
Processes ad-hoc scanning requests as received by other operational areas
Performs delivery of mail to appropriate personnel and departments as needed
Captures and destroys returned cards
Fulfills special mailing requests as needed from other departments
Adheres to the regulatory timeframes and controls within the department and business unit
Other functions and duties as required by management/evolving needs of the department.
Education and Experience:
High School Diploma or its equivalent education required
One (1) year of related operations, support, or mailroom experience highly desirable
One (1) year of credit card or banking industry experience is a plus
Experience working with computers is required
Summary of Qualifications:
Must be able to work under pressure along with solid time management and problem-solving skills
Familiarity with Windows based computer applications
Ability to work under pressure; flexibility and willingness to work at a rapid pace
Ability to understand and carry out oral and written instructions
Ability to compose simple correspondence
Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
Ability to multi-task is essential
Must be able to complete work within required timeframes
Must problem solve in an effective and efficient manner
Must demonstrate strong verbal and written communication skills
Work Environment/Physical Demands:
Due to the work requirements of this role, it is performed 100% onsite with no possibility for remote work. The ideal candidate will work from the Woodbury, NY office location.
Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time.
#INDHP
The salary range for this position, if located in NY Metro/NY state is $17.00 to $23.00 hourly. However, please note that the salary range will vary for other geographic areas.
Our Employee Value Proposition
- Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
- Benefits Package -Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short- & Long-Term Disability
- Wellness Programs
- Group Life and AD&D Insurance
- Paid Vacation, Sick Days and bank Holidays
- Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws.
