IT Manager, End User Device Support

Superlanet is seeking an IT Manager on behalf of our client, a well-established regional hospital system operating two acute-care hospitals and an affiliated network of clinical locations. This will be a direct hire role, with an onsite expectation. 

The IT Manager will lead and develop a team of End User Support Analysts responsible for the support, deployment, and lifecycle management of the organization’s end user computing (EUC) environment across hospital campuses and ambulatory sites.

This role owns the full endpoint ecosystem, including workstations, laptops, mobile devices, clinical workstations-on-wheels (WOWs), printers, peripherals, and associated software. The IT Manager will drive operational excellence, establish standards, and ensure a high-quality end user experience across all clinical and business environments.

Key Responsibilities

• Lead, mentor, and develop a team of End User Support Analysts, fostering a high-performance, service-oriented culture
• Oversee day-to-day endpoint support operations across multiple hospital and ambulatory locations
• Manage the full lifecycle of end user devices, including procurement, imaging, deployment, maintenance, and refresh
• Establish and enforce hardware/software standards, endpoint configurations, and security protocols
• Partner with clinical leadership, nursing informatics, revenue cycle, and ancillary departments to align technology solutions with operational needs
• Drive continuous improvement in service delivery through defined SLAs, KPIs, and performance metrics (response time, resolution rates, customer satisfaction)
• Oversee patching, software deployment, endpoint security, and compliance initiatives
• Manage inventory, asset tracking, and software licensing
• Coordinate and manage third-party vendors and service providers
• Support IT project delivery within scope, timeline, and budget expectations
• Assist with development and management of operating and capital budgets

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 4+ years of hands-on technical support experience
• 3+ years of experience supporting end user computing environments
• 3+ years of leadership experience managing technical support teams
• Experience working in a hospital, health system, or similarly complex 24x7 environment preferred
• Strong customer-service mindset with excellent communication and stakeholder engagement skills
• Experience with IT service management frameworks such as ITIL and/or HDI
• Proven ability to manage projects, vendors, and cross-functional initiatives

Preferred Qualifications

• Experience supporting clinical technologies and healthcare environments
• Familiarity with EHR endpoint support, barcode scanning, secure mobility solutions, and device integration
• Experience with single sign-on tools such as Imprivata and tap-and-go workflows
• Knowledge of endpoint security best practices and regulatory requirements (HIPAA)

Benefits