Primary Duties & Responsibilities
- Responsible for tasked with delivering high-quality hybrid remote and on-site IT support to end users throughout Vietnam’s manufacturing facilities (VSIPs sites). The primary working location is VSIP 3, travelling to VSIP 1 when needed. The primary objective of this role is to ensure IT operations remain stable and efficient, facilitating prompt resolution of incidents so that production and office activities experience minimal disruption. The IT Site Support, Senior Engineer serves as the main IT contact at the site level, collaborating closely with Network & System teams as well as the global Helpdesk IT team to uphold consistent IT service standards.
- Implementation and support of computing and network services
- Project management & coordination
- Service delivery & Infrastructure security & integrity
Education & Experience
- Bachelor’s Degree in Computer Science, Information Technology or related specializations.
- 5+ years of experience in IT Support / IT Site Support.
- Solid experience supporting manufacturing environments.
- Experience supporting multiple sites is a strong advantage.
Skills
- Strong hands-on knowledge of:
- Windows OS, MS 365
- PC hardware, printers, peripherals
- Basic networking troubleshooting
- Familiar with ITSM / Helpdesk tools
- Demonstrated project planning, project management, documentation, problem-solving and work prioritization skills.
- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.
- Excellent interpersonal and communication skills; ability to communicate effectively with end-users and management.
- Good command of spoken and written Vietnamese and English.
- Must be both team-oriented and self-motivated.
- Familiarity with administration and support of voice communications.
- Culturally sensitive – values diversity, able to understand and cooperate with other team members from different cultures
- Willing to travel, internationally and domestically.
Working Conditions
- Works in standard office/manufacturing environment.
Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.
Quality and Environmental Responsibilities
Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
Culture Commitment
Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity – Create an Environment of Trust
Collaboration – Innovate Through the Sharing of Ideas
Accountability – Own the Process and the Outcome
Respect – Recognize the Value in Everyone
Enthusiasm – Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.
