MidFull TimeENEurope
*No Agencies Please
Videndum is an international group principally serving customers in the "image capture and content creation" market. Videndum manufactures and distributes technically advanced products which give broadcasters, film studios, video production companies and independent content creators total confidence in the production equipment they depend upon to capture and share world class footage.
Our people are key to our future, and they are our number one priority. They make the difference not only by what they do, but by how they do it.
Role Summary:
To service, test, troubleshoot and repair manual and robotics products within the EMEA/APAC region. Will include customer’s equipment either in-house or at customer’s premises and training as and when required.
Work Location: Bad Kreuznach, Germany – On-site - 5 days a week
Your day-to-day might include:
Service and Repair of Manual and Robotic products, within but not limited to: the Vinten, Sachtler and OConnor brands
Technical support to Distributors/Dealers/OEM's end customers and our own Customer Service team by phone or email on all products
Inspection and repair of Loan Demo Kit
Travel to customer sites to carry out service/repairs and warranty in EMEA/APAC as and when required
Produce estimates within IFS system including follow up and report in procedure
Raise transport tasks
Keeping up to date with all calibration of service tooling/equipment
Propose spares requirements for existing and new products
Assist with the planning of service visits with Sales Manager for that area, Distributor/Dealer/Customer and Line Manager
Travel to other Service Centres to help with workload and/or training
Service evaluation and feedback on new product development for manual and robotic products
Ensure product is in a clean and tidy manner before distribution or after visit to customer site
May be required to carry out integration for the Systems Engineers for customer orders in conjunction with production at Bury before shipment
Assist production with assembly when possible
Our goal is to create a gender and culturally diverse workforce as we believe this is critical to our success. We are committed to attracting, developing, growing and retaining a diverse workforce. Talk to us about your flexible working aspirations - we're open to flexible hours to fit around family commitments.
What We’re Looking For:
Minimum 5 years engineering experience
Advanced level of English (both written and spoken)
Good customer service skills
Good communication skills, verbal and written
Strong technical experience
Good training skills
Proven track record in problem solving
Able to work under pressure and manage own time and resources effectively
Good computer skills
ESG as a key performance measure within our business. We are looking for individuals who share our commitment to supporting our environment, our communities, promoting diversity and operating ethically in everything we do.
Nice to Have:
SharePoint knowledge
Good knowledge of IFRS
Significant experience of industry standard fully integrated ERP systems. IFS experience desired.
Education and Qualifications:
Desirable:
Good basic education
Mechanical Engineering qualification
Videndum Mindset:
Our commitment is founded on a set of core values that form the Videndum Mindset:
Exceptional Product Performance
Customer Focus
Leading a Fast Changing Market
Global Capability
Transparency, Integrity and Respect
Environmental Consciousness
Health and Safety is at the forefront of everything we do at Videndum:
All employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.
Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.
*Notice to recruitment agencies:
We appreciate your interest in assisting us in our search. Videndum engages outside agencies only under specific circumstances and we will approach you if we need your help. We ask that you do not contact management or hiring managers directly.
