Manufacturing International Fulfillment Associate I

Description

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

We work onsite with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

The Manufacturing International Fulfillment Associate I plays a critical role in delivering accurate, on-time shipments to retail and wholesale customers. This position is responsible for picking, packing, palletizing, and shipping products—including litter—while ensuring all outbound orders are processed with accuracy and efficiency.

Success in this role requires strong attention to detail, reliability, and a commitment to following established processes. The associate helps maintain high-quality standards, supports a safe and organized work environment, and contributes to overall operational excellence and customer satisfaction.

Location: Caine Warehouse in Reeseville, WI

Whisker runs two daily shifts (Caine Warehouse):

1st Shift: Monday–Friday, 6:00 AM – 2:30 PM
Split Shift: Monday–Friday, 8:30 AM - 5:00 PM

Overtime and weekend work may be required

What You'll Do:

The International Fulfillment Associate I is responsible for accurately and efficiently fulfilling retail and wholesale litter orders by picking, packing, palletizing, and preparing outbound shipments. This role requires strong attention to detail, adherence to established processes, and consistent reliability to maintain quality standards, ensure safety, and support overall operational performance.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Performs all tasks safely, including team lifts for heavy loads; uses company-approved gloves when cutting, handling pallets, and removing strapping
• Reports all workplace injuries immediately to a Lead or Supervisor
• Completes and documents pre-shift inspections; reports maintenance needs promptly
• Loads and unloads trailers, containers, and other vehicles safely and efficiently
• Verifies the accuracy of incoming and outgoing shipments against packing lists and system records
• Picks, packs, and palletizes orders in compliance with partner, customs, and international shipping requirements
• Lifts, packages, and ships litter in 20 lb, 40 lb, and 60 lb formats
• Uses RF scanners and company systems to accurately process and track orders
• Generates and applies shipping labels, BOLs (Bills of Lading), and required documentation
• Prepares international shipping documents (commercial invoices, packing lists, etc.) in compliance with regulations
• Weighs, dims, and verifies case packs, master packs, and pallets for accuracy and carrier compliance
• Stages outbound shipments in designated lanes based on carrier, route, and priority
• Schedules or coordinates pickups with carriers as directed
• Communicates with drivers at check-in/check-out to ensure correct loads and documentation
• Performs final load checks to ensure proper product, quantity, and securement
• Ensures proper pallet configuration, wrapping, banding, and labeling for safe transit
• Follows hazmat or special handling procedures when applicable
• Resolves shipment discrepancies and reports issues to leadership promptly
• Maintains FIFO/FEFO practices where applicable
• Monitors shipping deadlines and prioritizes orders to meet SLAs and customer expectations
• Monitors inventory levels and reports discrepancies
• Participates in cycle counts and physical inventory activities
• Investigates and helps resolve inventory variances
• Responds with urgency to shipping and litter demands as needed
• Identifies process inefficiencies and suggests improvements
• Supports packaging optimization (carton selection, dunnage, labeling)
• Maintains a clean, organized, and hazard-free workspace using 5S principles (Sort, Set in Order, Shine, Standardize, Sustain)
• Follows OSHA and PIT safety standards and company security procedures
• Supports cross-training as both trainer and trainee
• Assists in training new team members
• Demonstrates flexibility by supporting other departments as needed
• Perform all other duties as assigned.

Requirements

Requirements & Qualifications:

• Must be able to read, write, and speak English fluently to communicate effectively with customers, colleagues, and cross-functional teams 
• Ability to follow instructions and safely use hand and power tools 
• Mechanical aptitude and good manual dexterity 
• Maintain a positive attitude and strong work ethic 
• Organized, detail-oriented, and able to work efficiently 
• Comfortable working in a fast-paced assembly environment 
• Eager to learn and contribute across different areas of the company 
• Ability to stand and walk for 8+ hours per day 
• Maintain confidentiality of proprietary information 
• Demonstrate professionalism in a dynamic environment with frequent interactions and interruptions 
• Ability to build and maintain cooperative working relationships 
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• A high degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues
• Comfortable with office pets (cats, dogs) 

Not Required but Nice to Have:

• Working experience in a manufacturing/distribution environment is preferred
• Familiarity with G-Suite applications (Gmail, Google Sheets, Docs, and Calendar).
• Bilingual candidates are strongly encouraged; additional language skills are a plus 

Physical Demands and Work Environment

The physical demands described below are representative of those that must be met by a Team Member to successfully perform the essential functions of this position. 

While performing the duties of this job, the Team Member is regularly required to sit, talk, and hear. The Team Member is frequently required to use their hands to handle, feel, reach, or pull. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must be able to lift and/or move up to 60 pounds on a regular basis and up to 75 pounds occasionally. Specific vision abilities required for this role include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those a Team Member may encounter while performing the essential functions of this position. Team Members work in conditions where the temperature is dependent on seasonal weather and may fluctuate accordingly. Team Members may be exposed to fluctuating temperatures while performing their duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Purrks: 

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. 

Whisker will not ask you to interview with an AI chat bot. We ask that all interviewees refrain from using any AI tools during interviews with Whisker team members.