Veteran Case Manager

Description

The Veterans Case Manager is a key member of the clinical team, dedicated to supporting military veterans focusing on transition toward long-term recovery and integration into the community.

This position serves the military veterans aiming for recovery, reintegration into the community, and independent living. Through addressing social determinants of health and removing structural obstacles, the Case Manager facilitates successful client outcomes. Key responsibilities include running therapeutic groups, coordinating internal and external client care, and utilizing a closed-loop referral system to ensure seamless service delivery.

Duties/Responsibilities

· Facilitate and document group sessions, focusing on recovery, life skills, and other relevant topics.

· A strong knowledge and understanding of veterans/military population.

· Utilize evidence-based practices to foster engagement and progress in group settings.

· Develop and implement client-driven treatment plans tailored to individual needs.

· Coordinate care internally with clinical and housing staff, ensuring alignment with treatment goals.

· Liaise with external providers and community resources to arrange necessary services, maintaining communication to close the referral loop.

· Carry a caseload of clients, guiding them through all program phases.

· Assist clients with employment services.

· Provide education and connect clients with community resources tailored to their needs.

· Maintain accurate and timely electronic medical records, documenting activities, interventions, client contact, staffing notes, and treatment planning.

· Serve as the primary point of contact between the treatment team and external providers.

· Attend and contribute to site meetings, staff training sessions, and clinical oversight.

· Transport clients to appointments as needed.

· Identify and report ongoing maintenance and safety issues at the facility.

· Perform other duties as assigned by management, aligned with the organization’s mission and goals.

· As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (co-located on the Victory Place campus).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

· Medical, Dental, and Vision

· 401(k) with up to 3.5% match

· Paid time off (PTO), paid sick time, and paid holidays

· Tuition Reimbursement

· Reimbursement for CMEs

· Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal

· Employee Assistance Program (EAP)

· Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Requirements

Required Skills/Abilities

· Must be proficient in computer applications and electronic medical record systems.

· Proficient with Microsoft Office Suite or related software.

· Some assignments require an Arizona Fingerprint Clearance Card

· Current Arizona Driver License and a current satisfactory 39-month Motor Vehicle Record (MVR).

· Valid Driver’s License with clean driving record, as determined by BBC’s insurance carrier

· Ability to operate 15-passenger van

· Must be 25 years of age (requirement in order to drive company vans)

· Knowledge of Windows, basic email, Microsoft Word, timekeeping software, and basic computer navigational skills.

· Ability to write professional correspondence and reports free from grammatical and spelling mistakes.

· Ability to read, analyze, and interpret emails, letters, policies, procedures, etc.

· Shift Flexibility

· Self-motivated and self-directed

· Team player

· High level of patience

· Active CPR and First Aid certification required (may be provided by Axiom).

· Active Fingerprint Clearance Card (residential locations).

· Negative TB Test result within past 12 months (residential locations).

Strongly Preferred

• Veteran of the U.S. Armed Forces (honorable discharge preferred).
• Personal or professional experience in recovery or substance use treatment.
• Familiarity with 12-Step programs, VA systems, or trauma-informed care.
• CPR and First Aid certification (can be provided by the organization). 

Education and Experience

• Minimum one year of case management knowledge and experience with the AHCCCS population, justice involved persons, chronically underhoused and the substance use treatment.
• One year of experience with the Crisis/SMI population strongly preferred.

Required Competencies

· Entry-Level Clinical Knowledge- Demonstrating an understanding of basic clinical concepts and practices to support client needs and team objectives.

· De-escalation - Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.

· Clinical Evaluation- Identifying and connecting clients to appropriate services, including SMI evaluations.

· Trauma Informed Client Care- Demonstrates the ability to adapt approach based on client's various levels of trauma. Makes clients and their needs a primary focus of one’s actions; gains client trust and respect; meets or exceeds client’s expectations.

· Planning and Organizing - Organizes work, sets priorities, and determines resources requirements; determines necessary sequence of activities needed to achieve goals.

· Adaptability - Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly.

· Collaboration & Teamwork- The ability to function effectively as a member of an inter-professional team that includes behavioral health and primary care providers, and clients. Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments.

· Documentation - Knowledge of regulations. Prepare accurate, concise notes. Write comprehensive, clear psychosocial narrative. Record client progress in relation to treatment goals. Appropriate verbiage. Discharge summaries.

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times. 

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

· The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions