At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.
Armanino (USA) is proud to be among the top 20 Largest Firms in the United States of America and one of the Best Places to Work. Armanino (USA) has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino (USA), we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.
This open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA).
Responsibilities
- Own end-to-end operational execution for Managed Services engagements, from onboarding through steady-state delivery and renewal readiness.
- Support and oversee project setup and administration, including projects, phases, tasks, billing, and budget structures in internal systems.
- Maintain and govern core delivery artifacts such as SOWs, change orders, RAID logs, SLAs, governance decks, and operational playbooks.
- Monitor weekly timesheets, utilization, and approvals; proactively follow up on gaps or anomalies.
- Track budget burn, forecasted hours, and contract consumption across both projects and Managed Services engagements.
- Partner with US Finance and Engagement Leads to support accurate invoicing, issue resolution, renewals, and margin protection.
- Assist in identifying scope creep and supporting change orders, service expansions, and renewal documentation.
- Act as a India-based operational contact for US Project Managers, Engagement Managers, and Practice Leaders.
- Support client communications related to service performance, renewals, budgets, backlog prioritization, and reporting.
- Assist with scheduling meetings, preparing status reports, service reviews, and executive-ready dashboards.
- Support issue tracking, escalation management, and deliverable follow-through.
- Ensure adherence to SLAs, response times, backlog hygiene, and quality standards across Managed Services engagements.
- Track incidents, enhancements, and service requests using tools such as Freshdesk, DevOps, or Wrike.
- Drive root cause analysis for recurring issues and partner with delivery leads to implement corrective actions.
- Help ensure compliance with delivery methodology, change control, and governance standards.
- Track resource availability, allocations, onboarding, and utilization across Managed Services and project workstreams.
- Support capacity planning and skill alignment to meet SLA and delivery commitments.
- Coordinate interviews, candidate pipelines, internal mobility, and agency communication as needed.
- Support knowledge transitions, documentation, and shadowing to reduce key‑person dependency.
- Maintain and enhance operational and financial dashboards covering utilization, SLA performance, delivery health, and renewals.
- Support leadership with data-driven insights for scaling, staffing, and process improvement decisions.
- Identify opportunities to standardize templates, SOPs, and delivery workflows across Managed Services and projects.
- Document improvements to operational efficiency, documentation quality, and repeatability.
- Support initiatives to shift work left, automate repeatable tasks, and improve delivery predictability.
- Enable consistent India–US handoffs, follow-the-sun coverage, and escalation models.
Requirements
- 2–5 years of experience in project coordination or PMO roles, ideally in technology or consulting
- Understanding of project lifecycle, budgeting, time tracking, and invoicing.
- Experience with Workday, Wrike, DevOps, Freshdesk, or similar tools.
- Strong Excel, PowerPoint, and documentation skills.
- Excellent communication skills for working with US stakeholders.
- Highly organized, proactive, and able to manage multiple tasks.
- Provide overlapping work hours with US Team
- Project Management certification (CAPM/PMI/Agile).
- Exposure to ERP/CRM platforms such as Microsoft Dynamics 365, Sage Intacct, or Workday.
Compensation and Benefits
Compensation: Commensurate with Industry standards
Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.
"Armanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.
Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.
We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.
