Do you want to use service design to make systems simpler, fairer and more effective? Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another? As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly. The role You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations. You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client. If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role. Applicants must be based within a 40-mile radius of Newcastle, Manchester or Leeds, as the role requires close collaboration with our teams and regular travel. Applicants must currently hold active Security Clearance (SC).Essential experience To succeed in this role you need experience of working as a Service Designer across a range of complex projects. In your CV and the interview, please show how you have: · Analysed and synthesised complex information into actionable insights, needs and recommendations · Conveyed complex information using storytelling techniques · Designed artefacts to evidence existing and new service systems and experiences · Designed prototypes to test new service concepts · Designed and facilitated workshops and co-design sessions · Helped clients see the value of the design process · Clearly and diplomatically articulated tensions between technical, business and user needs. · Designing to UK government service standards · The GDS assessment process · Working in agile delivery teams In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant. In the interview, please show how you have: · built trust and developed strong working relationships with stakeholders · respectfully and effectively challenged decisions or solutions you don’t agree with · planned your own tasks, in order to achieve the objectives of your project. In the interview we’ll ask you to present a piece of work which demonstrates this experience. Rate Up to £550 per day inside IR35
We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Job interviews are on Microsoft Teams. We’ll make any adjustments to help you. Want to know more? Visit our website or email careers@opencastsoftware.com.
We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Job interviews are on Microsoft Teams. We’ll make any adjustments to help you. Want to know more? Visit our website or email careers@opencastsoftware.com.
We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.
