Coordinator, Visitor Services

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling.  Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.    Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.    

 POSITION SUMMARY 

The Coordinator, Visitor Services provides administrative, scheduling and project management support to the Visitor Services Department. Reporting to the Director, Visitor Services, the role requires strong coordination, administrative and communication skills to a fast-paced organization and support work that contributes to the overall visitor experience.  

The Coordinator is a highly organized, effective communicator who supports the implementation of established processes and procdure within the department.  This role partners cross-functionally with teams including Revenue & Engagement, Operations, Facilities, People & Culture, and others on organizational and visitor-facing initiatives.  

Responsibilities

• Provide general administrative support and assist with special projects for the Visitor Services management team, including pre-opening planning, staff scheduling, team events, training coordination, new hire onboarding coordination, and external-facing events, in partnership with and under the guidance of the People & Culture Team and other relevant departments 

• Support project management across Visitor Services by tracking progress, timelines and immediate risks in Airtable or other project management tools 

• Liaise with Finance and Accounts Payable on vendor payments, invoicing, and budget tracking process for the Visitor Services department  

• Maintain and assist in preparation of supporting materials for the Director, Visitor Services in preparation of meetings and events 

• In coordination with the Director, Visitor Services, organize departmental meetings, notify attendees, record and distribute minutes, and provide meeting recaps, reports, and summaries to cross-departmental teams  

• Serve as an ambassador and point of contact to Museum visitors; provide backup support to front-of-house team for special circumstances such as VIP Tours 

• Assist with visitor feedback collection and reporting; maintains and manages division records on policies and procedures 

• Perform special projects and other duties as assigned by the Director, Visitor Services

Core Competencies

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision. 

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible. 

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders. 

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. 

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.

Qualifications

 

• Bachelor’s degree or equivalent work experience in an administrative or related role required 

• 3-5 years related experience in non-profit, arts, museums, and/or relevant setting required 

• Extremely well-organized with excellent time-management and follow-through skills 

• Self-motivated with a high level of initiative, resourcefulness, and accountability 

• Excellent verbal and written communications skills 

• Ability to interpret, analyze and synthesize data and to communicate findings using diagrams and written reports 

• Excellent judgment and diplomacy when working with all stakeholders 

• Experience managing facilities and logistics within museum or high-activity settings  

• Proficiency in Microsoft tools (Excel, Word, Teams, Sharepoint, OneDrive, Planner) 

• Working knowledge of donor databases and email software; experience with Tessitura is a plus 

• Experience using project management tools (Airtable, Asana, etc.) is preferred 

• Impeccable integrity and ability to maintain confidentiality; excellent judgment 

• Interest, capacity, and organizational ability to excel in a fast-paced, diverse, multi-tasked environment  

• Ability to work effectively across a wide variety of projects concurrently while maintaining alignment with departmental goals 

• Ability to remain calm under pressure while managing competing priorities in a high-volume environment 

• Ability to take direction and consolidate feedback 

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.   The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.   ***************************************************************************************************************   MISSION AND VISION   The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.    VALUES Our internal and external practices are shaped by the following beliefs and behaviors.   People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.   Inspired: We believe that art can move you to feel, think, reflect, and act.   Collaborative: We believe that nimble thinking and working together yield exponential results.    STRATEGIC PRIORITIES   Narrative Art: Amplify the social impact of storytelling and illustration.    Community: Connect to a broad and diverse public.   Operational Excellence: Create a healthy and durable institution.     All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.   Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).