Activations Specialist

Location: Brentwood,Tennessee,United States

Are you passionate about helping customers succeed while working in a fast-paced, call-driven environment? Celero Commerce is seeking an Activations Specialist to deliver exceptional  support and training to our merchants as they onboard our payment processing solutions. The Activations Specialist is responsible for coordinating and executing the end-to-end activation of new merchant accounts. This role ensures accurate setup, timely onboarding, and a seamless transition from approval to live processing. The ideal candidate combines operational discipline, technical proficiency, and strong communication skills to drive efficient activations. 

As an Activations Specialist, you'll be the friendly, knowledgeable voice that guides our clients through activation, training, troubleshooting, and issue resolution. If you thrive on problem-solving and creating a positive customer experience, we want to hear from you!

Responsibilities 

• Assist new merchant relationships with installation and training for their new processing solution(s)  

• Configure and validate gateway settings, terminal parameters, and processing profiles as required.
• Conduct outbound merchant outreach to confirm setup details and readiness.
• Ensure SLAs activation are consistently met.
• Escalate configuration discrepancies or risk concerns appropriately.
• Be able to validate account configuration, pricing, processor setup, and compliance documentation.
• Adhere to all company policies and procedures including safety and data security standards 

Experience & Requirements   

• 2+ years previous professional experience in merchant services, preferably in a technical role 
• Familiarity with payment processing platforms, gateways, and terminal deployment.
• Ability to discuss best practices for accepting credit cards 
• High attention to detail and process discipline.
• Experience working within ticketing or CRM systems (e.g., Salesforce, IRIS, Zendesk)

Preferred Qualifications

• Experience with processor platforms (e.g., TSYS, Fiserv, Elavon, etc.).
• Understanding of PCI compliance
• Basic understanding of payment integrations and APIs
• Comfortable working under and meeting tight deadlines in a fast-paced and highly collaborative environment 
• Team-player attitude 
• Ability to remain calm under pressure but also maintain a sense of urgency when appropriate 
• Demonstrate dependability, reliability, and responsibility 
• Read, speak, and write English 

Reports to: Director of Operations
Start date: Immediate
Salary Range: $50,000-$55,000
Benefits: We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match).      

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.