Microsoft Technology Associate

Sales & MTS Support

• Handle licensing operations and administrative tasks to allow the MTS to focus on strategic growth opportunities.
• Join customer calls to address licensing-related questions in real time.
• Build licensing summaries and consumption reports for use in customer reviews and roadmap sessions.
• Identify potential upsell and cross-sell opportunities based on licensing data (e.g., Copilot, Security, Azure Reservations).

Future Projects & Roadmapping

• Contribute to customer success plans by aligning licensing execution with technology adoption roadmaps.
• Collaborate with Customer Success Managers (CSMs), Architects, and MTSs to ensure licensing execution supports Modern Work, Azure, AI, and Security initiatives.

Internal & Partner Collaboration

• Train account teams on licensing programs, updates, and best practices.
• Leverage Microsoft programs, incentives, and funding to maximize customer value.
• Maintain strong relationships with Microsoft partner teams to align on co-sell execution.

Requirements:

• 1–3 years in technology sales, inside sales, customer success, or licensing advisory.
• Familiarity with Microsoft licensing programs (EA, CSP, M365, Azure)
• Familiarity with Microsoft products and licensing methods
• Strong communication, analytical, and relationship-building skills.
• Ability to manage a high volume of accounts with precision and customer care.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

#LI-PC2

 

Qualifications

 This position is only accepting applicants already located in Costa Rica

 

Why WWT?

 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

 

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

 

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

 

 What you will be doing:

 

We are seeking a detail-oriented and customer-focused Microsoft Technology Associate to support Enterprise Agreement (EA), Cloud Solution Provider (CSP), and other Microsoft licensing customers. The MSA plays a critical role in complementing the Microsoft Technology Specialist (MTS) by managing licensing operations, renewals, and day-to-day customer engagement across the territory. This role helps customers navigate licensing complexity, answer questions, and ensure smooth execution of agreement milestones. By driving operational excellence and consistent coverage, the MSA strengthens customer satisfaction and enables the MTS to dedicate more time to strategic growth and high-value initiatives.

Responsibilities

Customer Advisory & Guidance

• Act as a trusted point of contact for customer questions across EA, CSP, and other Microsoft programs.
• Provide guidance on program rules, acquisition vehicles, and entitlements.
• Research and resolve customer scenarios, escalating complex issues to the MTS when needed.

Agreement Management

• Partner with the MTS to proactively manage EA milestones (true-ups, renewals, reconciliations, billing timelines).
• Support CSP monthly/annual billing reconciliation, ensuring accuracy and entitlement alignment.
• Prepare licensing workbooks, quotes, renewal documentation, and reservation tracking.
• Ensure licensing changes are accurately documented and communicated to customers and account teams.