We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.
We are Vicinity.
Role purpose
The key purpose of the Centre Manager is to provide leadership across multiple business functions at the Centre level, using leadership capabilities with the asset team to deliver the centre’s strategic and financial objectives. The Centre Manager plays a pivotal role in coaching and mentoring the onsite management team to build capability and engagement in order to maintain an optimal customer and shopping experience. This role is responsible for the management and operations of the shopping centre, delivering exceptional results, leading stakeholder management for the asset, and focusing on shaping meaningful places where communities connect.
This role will require a 1 in every 8 weeks weekend shift , with a day off in lieu.
Key Accountabilities
People Leadership
- All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations).
- Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence.
- Performance issues are managed in an effective and timely manner.
- Quarterly development conversations conducted with all team members.
- 100% of compliance training is completed on time for team.
- All health and safety, risk and compliance requirements are delivered across the team.
- Effective management of budgets as per forecast with demonstrated focus on managing cost.
- Demonstrated commitment to building own capability as a people leader.
- Leads by example in adoption of Best Practice Guidelines and Asset Centric Model.
Strategic Leadership
- Development and management of the centre’s annual Vision Strategy Action plan.
- Regular team meetings to track progress to the plan for the financial year.
- Ability to respond to headwinds, changes in the local environment and changes in corporate priorities and adjust the centre plan accordingly.
- Ensure that the centre strategy is aligned with the capital expenditure plan, adjust as required.
- Provide thorough leadership and local guidance to development teams around opportunities for centre development.
Financial Leadership
- Responsible for identifying income opportunities and generating cost savings initiatives without impacting customer experience.
- Key participant and leader in the centre’s annual budget setting including an understanding of all budget lines.
- Accountable for driving Centre NPI including outgoings budget and ancillary income including storage and percentage rent.
- Support the Operations Manager in the delivery of the centre’s outgoings (operating) budget, including delivery of the rate per square metre budget for centre retailers.
- Meet regularly with the centre property analyst to ensure that all aspects of centre financial performance are accurately reflected.
- Provide leadership and encouragement to all teams in delivering on the centre strategic requirements, balanced with the day-to-day operational requirements, within the centre budget. Bring out of the box thinking to tackle operational challenges while maintaining strong financial stewardship.
Retailer Success
- Empower the property management team to develop and maintain strong relationships with all retailers within the centre.
- Ensure that all retailers are being met with and performance conversations are occurring in line with best practice guidelines.
- Support the property management team in bringing the asset team on the journey of support and development of our retailers.
- Manage situations where retailers are not adhering to the terms of their lease.
- Accountable for ensuring debt levels are managed accordingly and in line with best practice guidelines and gaining asset team alignment on actions as a result of excessive debt.
- Understand tenant sales performance, market trends, competition, opportunities and risks relating to retailers and precincts within the centre.
- Collaboratively work with Marketing team to drive retailer engagement and support.
Key Role Relationships
- Regional General Manager
- Property Management Team
- Centre Operating Team
- Asset Team
- Property Analyst
- P&OD Business Partner
Internal Stakeholders
- Leasing, Vacant Shop Income, Mall Leasing
- Design & Delivery
- Development
- Property Investment Analytics
- Property Accounting
- Brand & Marketing
- Legal
- Revenue Admin
- Accounts Receivable
- Accounts Payable
External Stakeholders
- Joint-Venture Partners
- Airport Landlord
- Airport Authorities
- Government: Local, State and Federal
- Local Community Organisations
- Emergency Services, including Police & Fire
- Relevant business organisations such as Chamber of Commerce
Experience & Capabilities
ESSENTIAL EXPERIENCE (what you have done)
- An experienced professional with a background in the retail or property industry highly desirable.
- Demonstrated experience managing teams in order to achieve the best results for the asset.
- A relevant tertiary qualification is desirable.
CRITICAL KNOWLEDGE (what you need to know)
- Outstanding interpersonal, verbal and written communication skills.
- Excellent customer focus and service skills.
- Excellent financial analysis and reporting skills.
- Strong financial acumen and proven performance to drive value and commercial results.
- Knowledge of the property and retail market, including market trends.
- Proven capability in leading a team and coordinating multiple stakeholders to meet strategic and financial objectives.
- Strong business acumen, with a proven track record in financial management and strategic planning and implementation.
- Exceptional leadership and communication skills, proficient in managing multiple stakeholders and handling complex projects simultaneously Interpersonal and strong verbal and written communication skills.
- Highly motivated, results-driven, and committed to continuous innovation, with a keen focus on customer satisfaction.
- Ability to build and maintain successful relationships.
- Ability to balance strategic and operational responsibilities.
- Ability to develop and maintain budgets, while meeting and exceeding targets and business objectives.
- Strong organisational, compliance and time management skills.
- Ability to work as a part of a team, develop and maintain strategic relationships, and effectively collaborate with a variety of individuals and groups.
CAPABILITIES (what you can do)
- Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual – Advanced.
- Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Intermediate.
- Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions – Intermediate.
- Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships – Advanced.
- Problem Solving - Use logic and methods to solve problems with effective solutions – Intermediate.
- Health, Safety, Environment & Wellbeing - Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone – Intermediate.
- Regulatory Framework & Environment - Undertake business activity and decision making with prudent understanding and interpretation of relevant regulatory frameworks – Intermediate.
- Demonstrate Financial Acumen - Understand how the business operates, the market dynamics and what must be done to be a successful business, both for the short term and longer term – Intermediate.
- Understands Asset Vision & Strategy - Know the ‘why’ behind decisions and actions, think bigger than today, and plan for the future – Intermediate.
PERSONAL ATTRIBUTES (who you are)
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:
Respect:
- We listen to and acknowledge each other's views
- We have difficult conversations with care
Integrity:
- We back our words with the right actions
- We do the right thing, no matter the situation
Customer Focus:
- We nurture a genuine connection with our customers
- We consider customer needs when making decisions
Collaboration:
- We invite the right people to the table
- We balance consensus with decisive actions
Excellence:
- We always strive to improve
- We share our challenges and celebrate the wins
To ensure consistent leadership presence across all trading days, this role includes participation in a weekend manager rotation. The incumbent will be required to:
- Participate in a scheduled weekend rotation acting as the designated Weekend Manager.
- Provide operational oversight, support team members, and ensure the safe and effective running of the asset during weekend trading hours.
- Respond to incidents, escalate issues as required, and maintain a visible leadership presence aligned with our safety and customer experience standards.
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
Flexible working options
Birthday leave & purchased additional leave
$1,000 worth of VCX securities rewarded for eligible team members
Generous Parental Leave
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
Email: talent.acquisition@vicinity.com.au
Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
