We Could Use Someone Like You in Our Crew.

A leading telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston, is seeking a Remote Tier 2 Customer Support Representative to join their tech support team.
 

They are looking for tech-savvy CSRs who can quickly troubleshoot issues, follow clear procedures, and communicate effectively with customers through phones and emails. Mods will monitor automated alerts, escalate outages within 15 minutes, and provide reliable support during service disruptions.
 

If you have strong call control skills, stay calm under pressure, and enjoy solving technical problems independently, this could be a great fit for you!

Hours of Operation:

• Monday – Friday: 12:00 AM – 6:00 AM and 3:30 PM – 12:00 AM (PST)

• Priority coverage needed: 4:00 AM – 6:00 AM (PST)

• Saturday and Sunday: 24-hour availability required

Commitment:
15 hours weekly,

90 Days
 

Orientation:
May 4, 2026