Associate Support Specialist - 18 months Fixed Term Contract

LOCATION: STOCKHOLM, SWEDEN
FULL-TIME, PERMANENT
HYBRID – 3 DAYS IN THE OFFICE

Please submit your resume in English!

Notified is growing and we are hiring an Associate Support Specialist for the Client Service Delivery team in Stockholm.

The Associate Support Specialist is responsible for database administration, account creation, and customer service within the Public Relations line of business. Your role will be to ensure customer service delivery in an accurate and timely manner while upholding security protocols.

You will serve as a subject matter expert for Notified Media Monitoring products, providing day-to-day client advice and support. You will also promote the organization’s capabilities to clients and identify sales opportunities to be forwarded to the account managers in the Sales Department resulting in contract extensions or additional business within the account(s).

Your Task Would Include

• providing day-to-day client advice, working to maintain strong client relationships

• communicating clearly with clients via phone, email, and chat

• responding to basic client support inquiries, ensuring they are handled in order of priority

• participating in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues

• assisting in solving problems and troubleshooting for clients, ensuring that SLAs and KPIs are met

• performing administrative duties including account and user maintenance outcomes using good interpersonal skills and organizational skills

• delivering Media Monitoring platform training sessions

• collaborating with teammates to work occasional overtime during high volume periods of other Notified service offerings
   

What will you bring?

• Excellent Swedish & English speaking and writing skills

• Minimum of 1 year of experience in a client-facing position

• Previous newswire experience is preferred

• Customer service experience in a fast-paced environment

• Experience in support of complex products will be considered an advantage.

• Excellent multi-tasking skills

• Exceptional time-management skills, ability to prioritize assignments and meet deadlines

• Projects self-confidence, enthusiasm, and a positive, can-do attitude

• Tech savvy mindset and ability to learn new programs/software quickly
   

About NOTIFIED!
We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations every year! Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Apply now to join our successful team!

Please Note
Subject to local legislation, and as applicable to the position to which you have applied, Notified may require your consent at the point of offer to complete certain background screening checks including (but not limited to) Legal right to work in the relevant country, reference checks, Credit checks and Criminal checks. Failure to complete these checks / meet the required criteria may result in offer withdrawal.