Description
About OFCC
Founded in 1915, Olympia Fields Country Club is steeped in tradition with a rich history of excellence and prestige. For over 100 years, OFCC has hosted such prominent events as the US Open, US Amateur Championship, the US Senior Open Championship, numerous Western Opens, the PGA Championship, the KPMG PGA Women's Championship, most recently, the BMW Championship.
As a private club, we strive to create an extraordinary, unparalleled member experience designed to meet every aspect of our member's needs. Our employees are the heart of everything we do, as well as the foundation of our success and the member experience. OFCC is a truly remarkable place, not only for our members, but also for our employees. Working at OFCC allows you to gain knowledge, develop skills, and work with an outstanding team of hospitality professionals while bringing nothing but an unrivaled experience for our members and guests. Expect a hospitality-focused, fast-paced environment that will foster growth and advancement. For more information, please visit our website at www.ofcc.org.
Summary
The Guest Services Representative is responsible for creating and ensuring a welcoming and exceptional experience for the Club's members and guests at either the Club's Welcome Center (front gate) or the Front Desk. The Guest Service Representative is personable, professional, and polished, ensuring they adhere to the OFCC brand and image.
Responsibilities
- Expediates member and guest check-ins and departures.
- Handles all hotel room reservations, cancellations, and no-shows.
- Collaborates with other departments as needed.
- General administrative duties as related to the front desk.
- Maintains general appearance and cleanliness of immediate workspace.
- Manages the routing of telephone, mail, email, and other messages to Club Employees, members, and guests.
- Monitors access to the Club through the Front gate, Colony gate, and Metra gate to ensure only authorized individuals access the Club Property. Politely detours unauthorized visitors from Club Property.
- Ensures guest requests and needs are correctly filled and promptly completed.
- Provides concierge-type services to members and guests.
- Resolves member problems and concerns quickly, efficiently, and courteously.
- Serves as a guide to members and guests for navigating the Club property.
- Serves as the gatekeeper of the Club. Stays current on Club Rules & Regulations, Club By-laws, Employee Policies & Procedures, and all club happenings. Provides an excellent first impression and is well-informed.
- Takes reservations for events and the member dining rooms.
- Undertakes special projects and other responsibilities as assigned by the Guest Services Manager.
Knowledge, Skills, Abilities
- Strong hospitality and customer service mindset.
- Excellent interpersonal, diplomatic, and communication skills.
- Excellent problem-solving and critical thinking skills. Ability to think on your feet.
- Ability to proactively anticipate member and guest needs.
- Demonstrates a high level of professionalism and confidentiality.
- Strong organization and prioritization skills.
- Projects a calm, professional demeanor at all times and works well under pressure.
- High emotional intelligence.
Education & Experience
- 1 year of professional or hospitality work experience.
- Prior experience as a Front Desk/Guest Services Representative in a hotel or Private Club, preferred.
- Previous experience with a multi-line phone system/switchboard preferred.
- Prior experience with hotel reservation software, preferably Club Essentials, preferred.
- Experienced computer user, including Microsoft Outlook, Word, PowerPoint, and Excel.
- Fluent, written and conversational, English.
Expected Work Hours
- We are hiring for our night shift Sundays and Mondays (2pm-10pm) and morning shift (6am-2pm) Thursdays.
- Our Front Desk is open 24 hours a day.
- Should have consistent availability from week to week.
- Should be open to a flexible schedule as needed based on business needs, including mornings, evenings, overnights, holidays, and weekends.
- Seasonal position from March through December.
Benefits
- $18/hr.
- Employee Referral Program.
- Employee Meal Program.
- Fun and friendly team, an opportunity to make lasting connections.
- An opportunity to learn and network within the hospitality industry.
