Fulfilment Operations Coordinator

Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.

Key Milestones:

Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.

Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.

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About the Role

Liven is seeking a dedicated and detail-oriented Operations Fulfilment Coordinator to join our high-performing Operations team. This is a hands-on, onsite role focused on ensuring the smooth execution of hardware fulfilment and inventory processes. You’ll be supporting daily operations, managing logistics, and helping to scale our systems as we continue to grow.

You'll report directly to the Procurement Operations Manager, work closely with internal stakeholders, and play a key part in ensuring that Liven’s hardware and inventory operations run like clockwork. If you're proactive, detail-driven, and ready to contribute to a fast-paced, collaborative environment — this is your opportunity.

What You’ll Do

• Fulfil hardware orders in a timely, accurate, and efficient manner
• Prepare and stage hardware for shipping
• Reorganize stock in the office to accommodate new shipments and optimize space
• Coordinate with delivery drivers for receiving large hardware deliveries
• Track inventory inflows, outflows, and stock levels with accuracy and consistency
• Maintain fulfilment records and provide regular updates to the team
• Work with Sales and Operations teams to ensure inventory meets forecasted demand
• Perform rolling stock takes and cycle counts to ensure accurate records
• Support improvements to fulfilment systems, documentation, and workflows
• Liaise with 3PL and shipping partners (e.g., StarTrack, AusPost, TNT)
• Follow up on deliveries and logistics issues as needed

What We’re Looking For

• A can-do attitude and eagerness to learn
• Ability to work under pressure and thrive in a fast-paced, agile environment
• Excellent organisational and administrative skills
• Strong attention to detail and a commitment to doing the little things right
• Willingness to learn platforms like Shopify and Netsuite
• Comfortable with occasional physical work (e.g., lifting packages up to 25kg)
• Clear communication skills and ability to work cross-functionally
• A growth mindset and alignment with Liven’s core values

Good to Have

While not required, the following skills and experiences will be considered a plus:

• Prior experience in logistics, warehousing, procurement, or operations
• Familiarity with Shopify, NetSuite, or other inventory management systems
• Experience working with 3PLs or external fulfilment partners
• Knowledge of basic stocktaking processes and cycle count methods
• Understanding of shipping and delivery coordination (e.g., with StarTrack, AusPost, TNT)
• Experience in a startup or high-growth tech environment
• Basic Excel/Google Sheets skills for data entry or reporting
• A forklift license or experience handling larger shipments (not mandatory)
• Exposure to hardware or product fulfilment in a SaaS or hospitality tech company