About Routeware, Inc.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
- Transform waste collection to drive a better future for generations to come.
Our Values:
- Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
- Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
- Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
POSITION OVERVIEW
The Professional Services Project Manager is a customer-facing role at the heart of Routeware’s Professional Services team. In this position, you will serve as the primary point of contact for customers from signed contract through successful go-live — guiding them through every phase of their Routeware implementation with clarity, confidence, and care.
You will own project plans, drive accountability across internal and customer teams, manage timelines and risks, and ensure every customer feels supported throughout the implementation journey.
This role is ideal for someone who combines strong project management discipline with a genuine passion for customer relationships — someone who thrives on keeping complex projects on track while making customers feel like true partners.
RESPONSIBILITIES & DUTIES
Customer Project Management
- Lead customer implementation projects from kickoff through go-live, ensuring scope, timelines, and deliverables are met.
- Serve as the primary liaison between customers and Routeware’s internal teams, including Data Solutions, Product, Engineering, and Support.
- Develop and maintain detailed project plans, milestone schedules, risk registers, and contingency strategies.
- Lead project kickoff meetings, regular status calls, and executive check-ins, keeping all stakeholders informed and aligned.
- Drive accountability and visibility across internal project teams to ensure customer success.
- Proactively identify, communicate, and mitigate risks and blockers before they impact project timelines or customer experience.
Stakeholder Communication & Alignment
- Maintain proactive, consistent communication with customers and internal stakeholders throughout the project lifecycle.
- Document and distribute clear meeting notes, action items, decisions, and status updates after every key touchpoint.
- Ensure customer feedback and insights are captured and surfaced to Product and Professional Services leadership.
- Manage smooth, well-documented handoffs to Customer Success and Support teams post go-live.
Process & Documentation
- Keep the go-live calendar, implementation tracker, and project documentation accurate and current at all times.
- Update internal systems and customer-facing records in real time, flagging upcoming milestones well ahead of schedule.
- Contribute to ongoing improvements in implementation processes, playbooks, and best practices.
QUALIFICATIONS
- 3–5+ years of project management or implementation experience in SaaS, enterprise software, or technology services.
- Proven success delivering customer-facing software implementations with multiple stakeholders and competing priorities.
- Excellent communication and interpersonal skills — confident running meetings, delivering difficult updates, and building trust with customers at all levels.
- Strong organizational and time management skills; ability to manage multiple concurrent projects without dropping the ball.
- Solid understanding of project methodologies (Agile, Waterfall, or hybrid) and practical experience applying them.
- Comfort working cross-functionally with both technical and non-technical teams.
- Proficiency with project management tools (e.g., Asana, Jira, Smartsheet, or similar).
PREFERRED QUALIFICATIONS
- PMP, CAPM, or equivalent project management certification.
- Experience in waste management, logistics, fleet technology, or municipal/public sector software.
- Familiarity with data migration, data preparation, or working with customer data as part of a software implementation.
- Experience in a high-growth or scaling software company
BENEFITS
- Flexible Working Hours / Remote Opportunities
- Volunteer Leave
Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
