Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
This posting is for a position within the Experience unit at Genpact. Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems, so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Genpact!
The Experience team at Genpact is seeking a director‑level Experience Platform Strategist to play a key leadership role in shaping and delivering experience transformation strategies for our advisory engagements. This role sits at the intersection of experience strategy, business strategy and technology architecture, helping clients evaluate, evolve, and modernize their experience platforms to support long‑term growth and innovation. We work in high performing, cross-functional teams to bring the base solution to our clients.
As an Experience Platform Strategist, you will guide clients through current‑state assessments, identify and validate experience and technology opportunities, define platform migration strategies, and develop actionable roadmaps that align business objectives with scalable experience platforms. Your solutions will be brought to key decision makers such as CMOs, CTOs and CHROs.
Your willingness to grow and continue to learn is an essential expectation of this role. We work on a variety of experience transformation challenges that span both customer and employee platforms. We understand that depth in every single system is not feasible, so we prioritize strategic thinking and creative decision-making skills that help clients navigate the complexity of their own ecosystems in the rapidly evolving tech landscape of today.
What You’ll be doing:
Experience & Platform Strategy
- Contribute to experience transformation strategies across customer and employee experience advisory engagements
- Translate business, experience, and organizational goals into coherent platform and technology strategies
- Partner with experience strategy, design, and delivery leaders to ensure platform decisions support end‑to‑end experience outcomes
- Contribute to business cases which include qualitative and financial justifications of investments
Technology Assessment & Opportunity Definition
- Lead current‑state assessments of client’s experience technology stacks, platforms, and integrations
- Deep experience in one or more foundational experience tech stacks these include MarTech or Digital Workplace
- Assist in AI use case identification to help drive the next wave of enterprise transformation
- Identify gaps, risks, and opportunities across data, content, orchestration, personalization, and analytics capabilities
- Validate and prioritize platform opportunities based on business value, feasibility, and strategic alignment
Platform Architecture & Migration Planning
- Define future‑state experience platform architectures across composable and integrated ecosystems
- Develop platform migration and modernization strategies, including phased transitions and dependency planning
- Advise clients on build vs. buy decisions, vendor selection, and platform rationalization
Road mapping & Long‑Range Planning
- Create multi‑year experience platform roadmaps that align near‑term initiatives with long‑term strategic goals
- Balance innovation, technical debt reduction, and operational sustainability in roadmap planning
- Support executive‑level conversations with clear narratives, visuals, and recommendations
Thought Leadership & Advisory Excellence
- Serve as a trusted advisor to client stakeholders, including senior technology and business leaders
- Stay current on emerging experience platforms, technologies, and industry trends
- Rapidly learn and evaluate new tools, platforms, and architectures to inform client recommendations
- Contribute to Rightpoint’s experience platform point of view, methodologies, and go‑to‑market offerings
What we’d love to see:
- 10+ years of experience in experience platforms, digital architecture, or technology strategy roles
- Proven experience leading the experience platform strategy or architecture component for complex, enterprise‑scale initiatives
- Strong understanding of experience platform ecosystems, including data, content, orchestration, and analytics
- Hands‑on expertise with leading experience platforms such as Adobe, Sitecore, and/or Optimizely
- Familiarity with composable DXP architectures and modern Martech ecosystems
- Ability to bring this expertise to CMO and/or CTO conversations is essential to the success in this role.
- Experience developing platform roadmaps, migration strategies, and technology transformation plans
- Ability to communicate complex technical concepts clearly to non‑technical and executive audiences
Preferred Qualifications
- Experience working in an experience consultancy or professional services environment
- Exposure to adjacent platforms such as CMS, CDP, personalization, analytics, and marketing automation tools
- Experience supporting both customer and employee experience initiatives
- Experience with emerging AI capabilities of experience platforms
- Master’s Degree in Relevant field
What Success Looks Like
- Clients view you as a trusted partner who helps them make confident, future‑ready platform decisions
- Experience platform strategies are clearly tied to business outcomes and experience goals
- Roadmaps and recommendations are actionable, realistic, and scalable
- You help elevate Rightpoint’s reputation as a leader in experience‑led technology transformation
Why Genpact?
- Flexible PTO – If you need a day off or an extended vacation, take the time!
- Hybrid work environment: Casual and open office or Remote…You choose!
- Great insurance coverage (Multiple Options) and flexible spending accounts
- 401K with Company Matching
- Monthly Work from Home Stipend
- Continuous Training, Certifications, and Learning Opportunities
- Diversity, Equity, Inclusion and Belonging: We care about making Genpact a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement.
EEO Statement
Genpact, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation
