Womble Bond Dickinson (US) LLP is seeking an E-Billing Coordinator to join its team. The ideal candidate for this position is someone who is detail-oriented, that can provide excellent customer service by assisting with all processes related to electronic billing. This role serves as the liaison between internal departments, clients, and electronic billing sites to ensure that the invoices are submitted accurately, and any electronic billing issues are addressed promptly.
RESPONSIBILITIES:
- Assists with managing client implementations on applicable electronic billing systems.
- Effectively communicates to appropriate firm personnel the timeline for implementation and the specific electronic billing system requirements.
- Addresses and responds to questions on electronic billing issues. Follows through to ensure questions are satisfactorily addressed.
- Assists in managing the electronic invoice submission process, tracks the status of electronic invoices from submission to acceptance and interacts with various groups to expedite the acceptance of electronic invoices.
- Identifies, researches and troubleshoots rejected invoices and other issues.
- Monitors new timekeepers for the electronic billing clients of the firm, ensures the new timekeepers are accepted in a timely manner and follows up as necessary to resolve any issues.
- Reviews new matters to ensure all relevant electronic billing information is properly entered into the billing system so that invoices are ready to submit electronically when approved.
- Follows up with billing staff, partners, legal practice assistants and clients, as appropriate, to obtain the required information.
- Assists in reconciliation of internal and external Billing Systems to ensure all invoices have been successfully submitted and follows up with billing coordinators and attorneys as needed.
REQUIREMENTS:
- Exceptional attention to detail, strong organizational and time management skills with the ability to manage tasks independently and efficiently.
- Ability to work effectively with all levels of management and staff.
- Outstanding client service and interpersonal skills, with a commitment to delivering high-quality support and responsiveness.
- Consistent punctuality and reliable attendance are essential to meet departmental and organizational needs.
- Proficiency in commonly used business software, including Microsoft Excel, Microsoft Word, and Adobe Acrobat; familiarity with Aderant accounting systems is a plus.
- General accounting experience is required, with prior billing experience strongly preferred
- HS Diploma or equivalent
- 3+ years professional service firm experience preferred
- Knowledge of electronic billing sites, BillBlast and/or eBilling Hub preferred
