Customer Delivery Specialist
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Sydney
Description
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying and selling experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
Love creating memorable moments? As a
Customer Delivery Specialist at Carma, you’ll be the friendly face delivering our customers’ new cars straight to their door — making every handover smooth, personal, and seamless. You’ll focus on providing an exceptional experience, confidently solving problems on the spot, and ensuring every customer feels supported and excited from start to finish.
What you'll be doing:
- Be the face of Carma when handing over Carma cars to their new home, ensuring every experience is personalised and seamless!
- Learn the ins and outs of the vehicles that you deliver, so that you can show off its best features.
- Work closely with the customer service and sales team to understand each customer’s journey and make their handover feel truly tailored.
- Get behind the wheel and drive the Carma truck around Sydney to deliver cars (don’t worry if you haven’t done this before - we’ll upskill you on how to drive the trucks!).
- Support in coordinating delivery times and updates with customers and internal teams.
- Inspect trade in vehicles, making sure everything is in great shape and matches the condition we expect it in.
- Jump in with the team, pitch in where needed, and ensure that whatever curve balls come your way - that every car still gets delivered to customers with the best experience possible.
📍 Please note this is a full-time role with a
hybrid setup — you’ll kick off your day in St Peters, then split your time between onsite handovers and on-the-road deliveries.
Okay, let’s talk about you:
- You’ve worked in customer service; ideally face-to-face, and love creating great experiences for people.
- You’re a confident communicator who knows how to adjust your style to suit the customer.
- You’re adaptable, positive, and ready to solve problems when plans change.
- You’re organised, detail-focused, and efficient with admin and paperwork.
- You hold a valid, unrestricted Australian driver’s licence and feel confident driving across Sydney.
- You’re tech-savvy, and confident in navigating new systems.
- You’re OK with a rotating roster (open to working some weekend shifts when needed).
- Bonus points if you already have a HR truck licence - otherwise we'll support in training you to get this!
What's in it for you?
- We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cover.
- Join a growing company with fantastic training and progression opportunities — grow with us!
- Enjoy our fantastic employee wellbeing partner, Sonder, available for you and your family.
At Carma, we’re all about fostering an amazing culture, where you can bring your best self to work! We value collaboration, innovation and having a laugh at work. Plus, we’re committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!) we’d love to hear from you. Please let us know if you need any reasonable adjustments during the interview process.
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